How To Fix CID511 - Actual Mandate record should be supplied with Original Mandate record

SAP Error Message - Details

• Message type: E = Error

• Message class: CID - COPC IDOC Messages

• Message number: 511

• Message text: Actual Mandate record should be supplied with Original Mandate record

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CID511 - Actual Mandate record should be supplied with Original Mandate record ?

  The SAP error message CID511, which states "Actual Mandate record should be supplied with Original Mandate record," typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that there is a mismatch or missing information regarding the mandate records that are required for processing payments or transactions.
  Cause:
  The error is usually caused by one of the following issues:
  
  
  Missing Original Mandate Record: The system expects an original mandate record to be present when processing an actual mandate. If the original mandate is not provided, the system cannot validate or process the actual mandate.
  
  
  Incorrect Data Entry: There may be incorrect or incomplete data entered in the mandate records, leading to a failure in linking the actual mandate to its original counterpart.
  
  
  Configuration Issues: There might be configuration settings in the SAP system that are not correctly set up to handle mandates, leading to this error.
  
  
  Data Consistency Issues: There could be inconsistencies in the database where the original mandate record is not properly linked to the actual mandate.
  
  
  Solution:
  To resolve the CID511 error, you can take the following steps:
  
  
  Check for Original Mandate Record: Ensure that the original mandate record exists in the system. You can do this by querying the database or using transaction codes related to mandates in SAP.
  
  
  Verify Data Entry: Review the data entered for both the original and actual mandate records. Ensure that all required fields are filled out correctly and that there are no discrepancies.
  
  
  Linking Records: If the original mandate exists but is not linked to the actual mandate, you may need to manually link them or create a new actual mandate that references the correct original mandate.
  
  
  Configuration Review: Check the configuration settings related to mandates in your SAP system. Ensure that all necessary settings are correctly configured to handle mandates.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling mandates and resolving related errors.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration and version.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Transaction Codes: Familiarize yourself with transaction codes related to mandates, such as FZ01 (Create Mandate) or FZ02 (Change Mandate), to manage mandate records effectively.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create and manage mandate records in the system.
  
  By following these steps, you should be able to identify the root cause of the CID511 error and implement a solution to resolve it.