How To Fix CIC028 - Entry &1 is not a valid entry; Please select an entry via F4

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 028

• Message text: Entry &1 is not a valid entry; Please select an entry via F4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CIC028 - Entry &1 is not a valid entry; Please select an entry via F4 ?

  The SAP error message CIC028 ("Entry &1 is not a valid entry; Please select an entry via F4") typically occurs when a user attempts to enter a value in a field that does not match any of the valid entries defined in the system. This is common in fields that are linked to a specific set of values, such as dropdown lists or value ranges.
  Cause:
  
  Invalid Input: The user has manually entered a value that is not recognized by the system.
  Missing Master Data: The value may not exist in the relevant master data tables.
  Field Configuration: The field may be configured to only accept certain values, and the entered value does not meet those criteria.
  Authorization Issues: The user may not have the necessary authorizations to view or select certain entries.
  
  Solution:
  
  Use F4 Help: Instead of manually entering the value, press the F4 key to open the value help dialog. This will show you the valid entries for that field.
  Check Master Data: Ensure that the value you are trying to enter exists in the relevant master data. If it does not, you may need to create it or ask an administrator to do so.
  Verify Field Settings: Check the field settings in the configuration to ensure that the field is set up correctly and that the valid entries are defined.
  Review Authorizations: If you suspect that authorization issues may be causing the problem, check with your SAP security team to ensure you have the necessary permissions to access the required data.
  Consult Documentation: If the issue persists, refer to SAP documentation or consult with your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the context of the error, you may be working in various transactions (e.g., CRM, SD, etc.). Knowing the specific transaction can help in troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message.
  User Training: Ensure that users are trained on how to use the F4 help and understand the importance of selecting valid entries.
  
  By following these steps, you should be able to resolve the CIC028 error and successfully enter valid data in the required field.