How To Fix CIC027 - Internal error in the Business Data Display component, no data found

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 027

• Message text: Internal error in the Business Data Display component, no data found

What causes this issue?

An internal program error occurred.

System Response

The program cannot be continued.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC027 - Internal error in the Business Data Display component, no data found ?

  The SAP error message CIC027, which states "Internal error in the Business Data Display component, no data found," typically occurs in the context of the SAP Customer Interaction Center (CIC) or when using the Business Data Display (BDD) component. This error indicates that the system encountered an internal issue while trying to retrieve or display data.
  Causes:
  
  Data Availability: The most common cause is that there is no data available for the specific criteria or parameters being used in the query.
  Configuration Issues: Incorrect configuration settings in the CIC or BDD components can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the data being requested.
  System Bugs: There may be bugs or inconsistencies in the SAP system that lead to this internal error.
  Database Issues: Problems with the underlying database, such as connectivity issues or data corruption, can also trigger this error.
  
  Solutions:
  
  Check Data Availability: Verify that the data you are trying to access actually exists. You can do this by running a direct query or checking the relevant tables.
  Review Configuration: Ensure that the configuration settings for the Business Data Display component are correct. This may involve checking the settings in transaction codes like SPRO or CIC0.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the data.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps to reproduce it.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CIC0 (CIC Configuration) and SPRO (SAP Reference IMG) for configuration checks.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the Customer Interaction Center and Business Data Display components for best practices and troubleshooting tips.
  
  By following these steps, you should be able to diagnose and potentially resolve the CIC027 error in your SAP system.