How To Fix CGPL_BW_INTERFACE022 - CRM hierachy data inconsistent; node &1 cannot be own &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CGPL_BW_INTERFACE - BW Interface

• Message number: 022

• Message text: CRM hierachy data inconsistent; node &1 cannot be own &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CGPL_BW_INTERFACE022 - CRM hierachy data inconsistent; node &1 cannot be own &2 ?

  The SAP error message CGPL_BW_INTERFACE022 indicates that there is an inconsistency in the hierarchy data within the CRM system. Specifically, the error message states that a node (identified by &1) cannot be its own parent (identified by &2). This typically occurs when there is a misconfiguration in the hierarchy structure, where a node is incorrectly set to reference itself as a parent, leading to a circular reference.
  Cause:
  
  Self-referencing Node: The node is incorrectly configured to point to itself as its parent.
  Data Migration Issues: If data was migrated from another system, inconsistencies may have been introduced.
  Manual Data Entry Errors: Users may have inadvertently created a hierarchy that includes self-references.
  System Bugs: In rare cases, bugs in the SAP system or in custom code may lead to this inconsistency.
  
  Solution:
  
  
  Check Hierarchy Configuration:
  
  Navigate to the hierarchy configuration in the CRM system.
  Identify the node mentioned in the error message and check its parent-child relationships.
  Ensure that the node does not reference itself as a parent.
  
  
  
  Correct the Hierarchy:
  
  If you find that the node is incorrectly set to be its own parent, change the parent node to the correct one.
  Save the changes and recheck the hierarchy.
  
  
  
  Data Validation:
  
  Run data validation checks to identify any other potential inconsistencies in the hierarchy.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to review the hierarchy data.
  
  
  
  Reprocess Data:
  
  If the error occurred during a data load or transfer, consider reprocessing the data after correcting the hierarchy.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to hierarchy management in CRM for any specific guidelines or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking and correcting the hierarchy, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDER_HIER for managing and viewing hierarchy data.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Testing: After making changes, conduct thorough testing to ensure that the hierarchy functions as expected and that no other errors arise.
  
  By following these steps, you should be able to resolve the inconsistency indicated by the error message CGPL_BW_INTERFACE022.