How To Fix CGPL_BW_INTERFACE021 - You cannot add or delete CRM objects in the hierarchy update

SAP Error Message - Details

• Message type: E = Error

• Message class: CGPL_BW_INTERFACE - BW Interface

• Message number: 021

• Message text: You cannot add or delete CRM objects in the hierarchy update

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CGPL_BW_INTERFACE021 - You cannot add or delete CRM objects in the hierarchy update ?

  The SAP error message CGPL_BW_INTERFACE021 indicates that there is an issue with adding or deleting CRM objects during a hierarchy update in the context of SAP BW (Business Warehouse) integration with CRM (Customer Relationship Management). This error typically arises when there are inconsistencies or restrictions in the hierarchy structure that prevent modifications.
  Cause:
  
  Hierarchy Locking: The hierarchy might be locked for updates due to ongoing processes or transactions that are currently using it.
  Data Consistency: There may be inconsistencies in the data that prevent the addition or deletion of objects.
  Authorization Issues: The user may not have the necessary authorizations to modify the hierarchy.
  Incorrect Configuration: The configuration settings for the hierarchy in the BW or CRM system may not be set up correctly.
  Active Processes: There might be active processes or jobs that are preventing changes to the hierarchy.
  
  Solution:
  
  Check Locks: Verify if the hierarchy is locked. You can check transaction codes like SM12 (for lock entries) to see if there are any locks on the hierarchy.
  Data Consistency Check: Ensure that the data in the hierarchy is consistent. You may need to run consistency checks or validations to identify and resolve any issues.
  Authorization Check: Ensure that the user attempting to make changes has the necessary authorizations. You can check this in transaction SU53 or by consulting with your security team.
  Review Configuration: Check the configuration settings for the hierarchy in both the BW and CRM systems. Ensure that they are correctly set up to allow for modifications.
  Wait for Active Processes: If there are active processes that are locking the hierarchy, you may need to wait for them to complete before attempting to make changes.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may be applicable.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To check for lock entries.
  SU53: To analyze authorization issues.
  RSA1: To access the Data Warehousing Workbench in BW.
  
  
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal for any known issues or fixes.
  Support Community: Consider reaching out to the SAP Community or forums for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.