How To Fix CFX_BI_BOM_MSG1857 - Different document info records for digital mockup document

SAP Error Message - Details

• Message type: E = Error

• Message class: CFX_BI_BOM_MSG1 -

• Message number: 857

• Message text: Different document info records for digital mockup document

What causes this issue?

Multiple cFolders documents, which do not belong to the same document
info record, are linked as digital mockup documents.

System Response

The iPPE object cannot be imported.

How to fix this error?

Change the digital mockup documents so that all cFolders documents are
saved under the same document info record in the backend system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CFX_BI_BOM_MSG1857 - Different document info records for digital mockup document ?

  The SAP error message CFX_BI_BOM_MSG1857, which states "Different document info records for digital mockup document," typically occurs in the context of SAP's Product Lifecycle Management (PLM) or Engineering Change Management processes. This error indicates that there are inconsistencies in the document information records (DIRs) associated with a digital mockup (DMU) document.
  Cause:
  
  Multiple Document Info Records: The error arises when there are multiple document info records linked to the same digital mockup document, leading to confusion in the system about which record to reference.
  Inconsistent Metadata: The metadata or attributes of the document info records may differ, causing the system to flag this as an inconsistency.
  Data Entry Errors: Manual entry errors or incorrect configurations in the document management system can lead to the creation of duplicate or conflicting document info records.
  
  Solution:
  
  Identify Duplicate Records: Use transaction codes like CV03N (Display Document) or CV04N (Document Info Records) to identify all document info records associated with the digital mockup document.
  Consolidate Records: If duplicates are found, determine which document info record is the correct one to keep. You may need to merge information from the duplicates into a single record.
  Delete or Archive Unused Records: Once you have identified the correct document info record, delete or archive the unnecessary duplicates to prevent future conflicts.
  Check Configuration: Review the configuration settings in the document management system to ensure that it is set up correctly to prevent the creation of duplicate records in the future.
  Consult Documentation: Refer to SAP documentation or notes related to document management and digital mockup processes for any specific guidelines or best practices.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to create and manage document info records to minimize errors.
  Training and Best Practices: Provide training for users on how to properly create and manage document info records to avoid inconsistencies.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues related to document management.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP PLM for further assistance.