How To Fix CFDI023 - Cancellation not allowed. The Cancellation request has not been sent yet

SAP Error Message - Details

• Message type: E = Error

• Message class: CFDI - MX: CFDI Message Class

• Message number: 023

• Message text: Cancellation not allowed. The Cancellation request has not been sent yet

What causes this issue?

The Cancellation request has not been sent yet.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please, use transaction CFDI_MONITOR to send the Cancellation request.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CFDI023 - Cancellation not allowed. The Cancellation request has not been sent yet ?

  The SAP error message CFDI023, which states "Cancellation not allowed. The Cancellation request has not been sent yet," typically occurs in the context of the CFDI (Comprobante Fiscal Digital por Internet) process in SAP, particularly when dealing with electronic invoicing in Mexico.
  Cause:
  This error usually arises when a user attempts to cancel a CFDI document that has not yet been sent to the tax authority (SAT). The cancellation process in SAP requires that the original document must first be sent and acknowledged by the SAT before a cancellation request can be processed. If the document is still in a draft state or has not been transmitted, the system will prevent the cancellation.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Document Status: Verify the status of the CFDI document you are trying to cancel. Ensure that it has been successfully sent to the SAT and that you have received an acknowledgment.
  
  
  Send the Document: If the document has not been sent, you need to complete the sending process. This may involve:
  
  Finalizing the document.
  Sending it to the SAT through the appropriate transaction in SAP.
  
  
  
  Wait for Acknowledgment: After sending the document, wait for the acknowledgment from the SAT. This acknowledgment is crucial for proceeding with the cancellation.
  
  
  Attempt Cancellation Again: Once you have confirmed that the document has been sent and acknowledged, you can attempt to cancel the document again.
  
  
  Consult Documentation: If you are unsure about the process or if the issue persists, refer to the SAP documentation or consult with your SAP support team for specific guidance related to your system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing CFDI documents, such as FB03 (Display Document), FB08 (Reverse Document), or specific transaction codes for CFDI processing.
  SAP Notes: Check for any SAP Notes related to CFDI processing and error messages. SAP frequently releases updates and patches that may address known issues.
  User Authorization: Ensure that you have the necessary authorizations to perform cancellation actions in the system.
  Training and Support: If you are new to the CFDI process in SAP, consider seeking training or support from your organization’s SAP team or external consultants.
  
  By following these steps, you should be able to address the CFDI023 error and successfully manage your CFDI documents in SAP.