How To Fix CFD_SUPPORT_METRICS005 - Cleanup of outdated snapshot data failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CFD_SUPPORT_METRICS - Messages thrown in extensibility metrics tools

• Message number: 005

• Message text: Cleanup of outdated snapshot data failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CFD_SUPPORT_METRICS005 - Cleanup of outdated snapshot data failed ?

  The SAP error message CFD_SUPPORT_METRICS005: Cleanup of outdated snapshot data failed typically relates to issues in the Cloud Foundry environment, particularly concerning the management of metrics and snapshots. This error can occur when the system attempts to clean up old snapshot data but encounters a problem, which can be due to various reasons.
  Causes:
  
  Database Locking Issues: The cleanup process may be blocked by database locks, preventing the deletion of outdated snapshot data.
  Insufficient Permissions: The user or service account executing the cleanup may not have the necessary permissions to delete the data.
  Corrupted Data: There may be corrupted entries in the database that are causing the cleanup process to fail.
  Resource Constraints: The system may be running low on resources (e.g., memory, CPU), which can affect the execution of cleanup tasks.
  Configuration Issues: Incorrect configuration settings in the Cloud Foundry environment may lead to failures in the cleanup process.
  
  Solutions:
  
  Check Database Locks: Investigate the database for any locks that may be preventing the cleanup process. You can use database management tools to identify and resolve these locks.
  Review Permissions: Ensure that the user or service account has the appropriate permissions to perform cleanup operations on the snapshot data.
  Data Integrity Check: Run integrity checks on the database to identify and fix any corrupted data entries that may be causing the issue.
  Monitor System Resources: Check the system's resource usage and ensure that there are sufficient resources available for the cleanup process to execute successfully.
  Configuration Review: Review the configuration settings related to metrics and snapshots in your Cloud Foundry environment to ensure they are set correctly.
  Manual Cleanup: If automated cleanup fails, consider performing a manual cleanup of the outdated snapshot data, if feasible.
  Consult Logs: Check the application and system logs for more detailed error messages that can provide insights into why the cleanup failed.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Cloud Foundry and metrics management for specific guidelines and best practices.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the CFD_SUPPORT_METRICS005 error effectively.