How To Fix CDESK_SRV_MESSAGES062 - Invalid Document key

SAP Error Message - Details

• Message type: E = Error

• Message class: CDESK_SRV_MESSAGES - Messages in CDESK Services

• Message number: 062

• Message text: Invalid Document key

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CDESK_SRV_MESSAGES062 - Invalid Document key ?

  The SAP error message CDESK_SRV_MESSAGES062: Invalid Document key typically occurs in the context of SAP Customer Service (CS) or SAP Document Management System (DMS) when there is an issue with the document key being referenced in a transaction or operation. This error indicates that the system cannot find or recognize the document key provided.
  Causes:
  
  Incorrect Document Key: The document key being used may be incorrect or malformed. This could be due to a typo or an incorrect reference.
  Document Not Found: The document associated with the key may not exist in the system, possibly due to deletion or it never being created.
  Authorization Issues: The user may not have the necessary permissions to access the document, leading to the system not recognizing the document key.
  Data Consistency Issues: There may be inconsistencies in the database, such as missing entries or corruption.
  System Configuration: Incorrect configuration settings in the SAP system could lead to issues with document management.
  
  Solutions:
  
  Verify Document Key: Double-check the document key for any typos or errors. Ensure that it is the correct key for the document you are trying to access.
  Check Document Existence: Use transaction codes like CV03N (Display Document) to verify if the document exists in the system. If it does not, you may need to recreate it.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document. This can be checked in the user roles and profiles.
  Database Consistency Check: If you suspect data consistency issues, you may need to run consistency checks or consult with your SAP Basis team to investigate any potential database issues.
  Consult Documentation: Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be available.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CV01N (Create Document), CV02N (Change Document), and CV03N (Display Document) for managing documents in SAP.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific patches or updates that address known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CDESK_SRV_MESSAGES062 error in SAP.