How To Fix CDESK_SRV_MESSAGES047 - No search result due to an error in the background

SAP Error Message - Details

• Message type: E = Error

• Message class: CDESK_SRV_MESSAGES - Messages in CDESK Services

• Message number: 047

• Message text: No search result due to an error in the background

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CDESK_SRV_MESSAGES047 - No search result due to an error in the background ?

  The SAP error message CDESK_SRV_MESSAGES047 indicates that there was an issue during a search operation, resulting in no search results being returned. This error typically occurs in the context of SAP Customer Service (CS) or SAP Service Management (SM) applications, where users are trying to retrieve data but encounter a problem in the background processing.
  Possible Causes:
  
  System Configuration Issues: There may be misconfigurations in the system settings or parameters that affect the search functionality.
  Data Inconsistencies: The underlying data may be inconsistent or corrupted, leading to errors during the search process.
  Authorization Issues: The user may not have the necessary authorizations to access the data being searched.
  Technical Errors: There could be technical issues such as database connectivity problems, missing indexes, or other system errors.
  Background Job Failures: If the search relies on background jobs that have failed or are not running correctly, this could lead to errors.
  
  Solutions:
  
  Check System Configuration: Review the configuration settings related to the search functionality. Ensure that all necessary parameters are correctly set.
  Data Consistency Check: Run consistency checks on the relevant data tables to identify and resolve any inconsistencies.
  Review Authorizations: Ensure that the user has the appropriate authorizations to perform the search. Check roles and permissions assigned to the user.
  Analyze Logs: Check the application logs (transaction SLG1) and system logs (transaction SM21) for any error messages or warnings that could provide more context about the issue.
  Database Checks: If applicable, check the database for any issues, such as missing indexes or connectivity problems. You may need to involve your database administrator.
  Re-run Background Jobs: If the search relies on background jobs, ensure that they are running correctly and re-run any failed jobs.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM21 (System Log), and ST22 (Dump Analysis) to help diagnose the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the specific module you are working with (e.g., SAP Customer Service or SAP Service Management) for any known issues or configuration guidelines.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.