How To Fix CDESK_SRV_MESSAGES033 - Description (language: &1) were overwritten

SAP Error Message - Details

• Message type: E = Error

• Message class: CDESK_SRV_MESSAGES - Messages in CDESK Services

• Message number: 033

• Message text: Description (language: &1) were overwritten

What causes this issue?

Description were defined maybe in attribute table and in description
table also, or only in description table, but multiple times.

System Response

As only one description can be stored for a language, the system
overwritten the previously defined description with the next one from
the description table for the same language.

How to fix this error?

Try to avoid to set multiple descriptions for the same language.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CDESK_SRV_MESSAGES033 - Description (language: &1) were overwritten ?

  The SAP error message CDESK_SRV_MESSAGES033 indicates that a message in the system has been overwritten. This typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Service Management (SM) modules, where messages or notifications are managed.
  Cause:
  The error can be caused by several factors, including:
  
  Concurrent Updates: Multiple users or processes trying to update the same message simultaneously, leading to one update overwriting another.
  System Configuration: Incorrect configuration settings in the message handling or service desk settings.
  Data Consistency Issues: Problems with data consistency in the database, possibly due to previous errors or incomplete transactions.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Concurrent Processes: Ensure that no other users or processes are trying to update the same message at the same time. If possible, coordinate updates to avoid conflicts.
  
  
  Review Configuration Settings: Check the configuration settings related to message handling in the SAP system. Ensure that they are set up correctly and that there are no conflicting settings.
  
  
  Database Consistency Check: Perform a consistency check on the database to identify and resolve any issues that may be causing the overwriting of messages. This may involve running specific SAP transactions or reports designed for data consistency checks.
  
  
  Error Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) and SE80 (Object Navigator) for debugging and analysis.
  Documentation: Review SAP documentation related to message handling in CRM/SM for best practices and configuration guidelines.
  User Training: Ensure that users are trained on how to properly handle messages and notifications to minimize the risk of overwriting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.