How To Fix CCSEC009 - Program error when saving credit card number; double GUID

SAP Error Message - Details

• Message type: E = Error

• Message class: CCSEC - Security of Payment Cards

• Message number: 009

• Message text: Program error when saving credit card number; double GUID

What causes this issue?

Could not save encrypted credit card number because the system key
(GUID) is already being used for another credit card number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This is a program error; inform your system administrator.

Procedure for System Administrators

Check the GUID assignment. This error occurs only when no new GUID was
created and an existing GUID was used instead.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCSEC009 - Program error when saving credit card number; double GUID ?

  The SAP error message CCSEC009 indicates a program error related to saving a credit card number, specifically mentioning a "double GUID." This error typically arises in the context of SAP's Customer Financial Management or Payment Processing modules, where credit card information is handled.
  Cause:
  The "double GUID" error suggests that there is a conflict or duplication in the Global Unique Identifier (GUID) associated with the credit card data being processed. This can occur due to several reasons, including:
  
  Data Integrity Issues: There may be duplicate entries in the database for the same credit card information.
  System Configuration Errors: Incorrect configuration settings in the payment processing module can lead to GUID conflicts.
  Software Bugs: There may be a bug in the SAP application or a specific enhancement that is causing the error.
  Concurrency Issues: If multiple processes are trying to save the same credit card information simultaneously, it can lead to GUID duplication.
  
  Solution:
  To resolve the CCSEC009 error, you can take the following steps:
  
  
  Check for Duplicates: Investigate the database for any duplicate entries related to the credit card information. You may need to run queries to identify and remove duplicates.
  
  
  Review Configuration: Ensure that the configuration settings for credit card processing in SAP are correctly set up. This includes checking payment methods, authorization settings, and any custom enhancements.
  
  
  Update Software: If the error is due to a known bug, check for any available patches or updates from SAP that address this issue. Applying the latest support packages can often resolve such errors.
  
  
  Debugging: If you have access to the development environment, you can debug the program to identify the exact point of failure. This may require the assistance of an ABAP developer.
  
  
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may provide additional insights or solutions for the CCSEC009 error.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation related to credit card processing and error handling.
  Community Forums: Check SAP Community forums or other user groups for discussions related to the CCSEC009 error. Other users may have encountered similar issues and can provide insights.
  Testing Environment: If possible, replicate the issue in a testing environment to better understand the conditions that lead to the error without affecting production data.
  
  By following these steps, you should be able to diagnose and resolve the CCSEC009 error effectively.