How To Fix CCMS_XMB101 - Sending e-mail terminated/is incomplete; reported system error: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_XMB - CCMS: Monitoring for Exchang Infrastructure

• Message number: 101

• Message text: Sending e-mail terminated/is incomplete; reported system error: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_XMB101 - Sending e-mail terminated/is incomplete; reported system error: &1 ?

  The SAP error message CCMS_XMB101 indicates that there was an issue with sending an email through the SAP system, and it typically points to a problem with the configuration or the underlying system settings. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect SMTP server addresses, ports, or authentication settings.
  
  
  Network Issues: There may be network connectivity problems between the SAP system and the SMTP server, preventing the email from being sent.
  
  
  Authorization Issues: The user or service account that the SAP system is using to send emails may not have the necessary permissions to access the SMTP server.
  
  
  Email Format Issues: The email content or format may be causing issues, such as invalid email addresses or unsupported characters.
  
  
  System Errors: There may be underlying system errors or misconfigurations that are causing the email sending process to fail.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT (SAPconnect) in the SAP GUI.
  Verify the SMTP node settings, including the SMTP server address, port, and any authentication details.
  Ensure that the settings match those required by your email provider.
  
  
  
  Test Connectivity:
  
  Use the Test Connection feature in SCOT to check if the SAP system can reach the SMTP server.
  If there are connectivity issues, check your network settings, firewalls, and ensure that the SMTP server is reachable.
  
  
  
  Review Authorization:
  
  Ensure that the user or service account used for sending emails has the necessary permissions to access the SMTP server.
  Check for any restrictions or security settings on the SMTP server that may block the connection.
  
  
  
  Check Email Content:
  
  Review the email content being sent for any invalid characters or formatting issues.
  Ensure that the recipient email addresses are valid and correctly formatted.
  
  
  
  Review System Logs:
  
  Check the SAP system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to email sending and the CCMS_XMB101 error.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration.
  SM21: System log.
  SLG1: Application log.
  
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring SAPconnect and troubleshooting email sending issues.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CCMS_XMB101 error in your SAP system.