How To Fix CCMS_XMB100 - Could not send e-mail, as there is no associated alert

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_XMB - CCMS: Monitoring for Exchang Infrastructure

• Message number: 100

• Message text: Could not send e-mail, as there is no associated alert

What causes this issue?

The auto-reaction method "Send E-Mail" was ended early because the
associated alert no longer existed in shared memory. This situation
occurs when alerts are deleted from shared memory for space reasons,
and means either that the SAP system is incorrectly configured (segment
size is too small), or that the connected Application Integration
Server has registered an unusually high number of errors in a period of
a few minutes.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_XMB100 - Could not send e-mail, as there is no associated alert ?

  The SAP error message CCMS_XMB100 indicates that the system attempted to send an email alert, but there was no associated alert configured in the system. This can occur in the context of the SAP CCMS (Computing Center Management System) when monitoring and alerting functionalities are set up.
  Cause:
  
  No Alert Configuration: The most common cause is that there is no alert defined for the specific condition that triggered the email notification.
  Alert Monitoring Settings: The alert monitoring settings may not be properly configured, leading to the system not recognizing any alerts to send.
  Email Configuration Issues: There may be issues with the email configuration in the SAP system, but this is less likely to be the direct cause of this specific error message.
  
  Solution:
  
  
  Check Alert Configuration:
  
  Go to transaction RZ20 (CCMS Monitoring) and check if the alert you expect to trigger is configured correctly.
  Ensure that the alert is active and properly set up to monitor the desired conditions.
  
  
  
  Create or Modify Alerts:
  
  If no alert exists, you may need to create a new alert. This can be done in transaction RZ21 (Alert Definition).
  Define the alert criteria and ensure that it is linked to the appropriate monitoring object.
  
  
  
  Review Alert Categories:
  
  Ensure that the alert category is correctly set up to send emails. You can check this in transaction RZ21 or RZ22 (Alert Management).
  
  
  
  Check Email Configuration:
  
  Verify that the email settings in transaction SCOT (SAPconnect) are correctly configured. Ensure that the SMTP settings are correct and that the email server is reachable.
  
  
  
  Test Alert Functionality:
  
  After making changes, test the alert functionality to ensure that emails are sent as expected when the alert conditions are met.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  RZ20: CCMS Monitoring
  RZ21: Alert Definition
  RZ22: Alert Management
  SCOT: SAPconnect Configuration
  
  
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring alerts and monitoring in CCMS.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance related to alert configuration and email notifications.
  
  
  By following these steps, you should be able to resolve the CCMS_XMB100 error and ensure that your SAP system can send email alerts as intended.