How To Fix CCMS_XMB023 - Interface &1: &2 messages waiting for more than &3 days

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_XMB - CCMS: Monitoring for Exchang Infrastructure

• Message number: 023

• Message text: Interface &1: &2 messages waiting for more than &3 days

What causes this issue?

Number of messages in the status "Application Error" for an interface
waiting for processing.
See also <DS:NA.CCMS_XMB008>Alerts for Messages in the Status
"Application Error"</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the analysis method (by double-clicking an alert in the alert list)
to display the messages that triggered this alert. You can analyze
the reason for the application error in more detail here, and, after
correcting the error, release the messages for processing again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_XMB023 - Interface &1: &2 messages waiting for more than &3 days ?

  The SAP error message CCMS_XMB023 indicates that there are messages in the SAP Exchange Infrastructure (XI) or Process Integration (PI) that have been waiting for processing for more than a specified number of days. This can be a sign of issues in the message processing system, such as configuration problems, system performance issues, or problems with the receiving system.
  Cause:
  
  Message Processing Delays: The receiving system may be down or experiencing performance issues, causing messages to pile up.
  Configuration Issues: There may be misconfigurations in the integration settings, such as incorrect routing or mapping.
  System Performance: High load on the system or insufficient resources (CPU, memory) can lead to delays in message processing.
  Error Handling: Messages may have encountered errors during processing and are stuck in a queue.
  Network Issues: Connectivity problems between systems can prevent messages from being delivered.
  
  Solution:
  
  Check the Status of the Receiving System: Ensure that the system intended to receive the messages is up and running. Check for any performance issues or downtime.
  Review Message Logs: Use transaction codes like SXMB_MONI or SXMB_IFR to monitor the messages and identify any errors or warnings associated with them.
  Analyze Configuration: Verify the configuration settings in the Integration Directory to ensure that routing and mapping are correctly set up.
  Check System Performance: Monitor system performance metrics to identify any bottlenecks. Consider increasing system resources if necessary.
  Error Handling: Investigate any error messages associated with the stuck messages. Resolve any issues and reprocess the messages if applicable.
  Network Connectivity: Ensure that there are no network issues preventing communication between systems.
  
  Related Information:
  
  Transaction Codes: 
  
  SXMB_MONI: Message monitoring tool for XI/PI.
  SXMB_IFR: Integration Framework for monitoring and managing messages.
  
  
  SAP Notes: Check for relevant SAP Notes that may address known issues or provide patches related to message processing.
  Documentation: Review SAP documentation on XI/PI for best practices in message handling and troubleshooting.
  Performance Tuning: Consider performance tuning for the SAP PI/PO system to improve message processing times.
  
  By following these steps, you should be able to identify the root cause of the CCMS_XMB023 error and implement a solution to resolve the issue.