How To Fix CCMS_XMB021 - Alerts for messages in status "System Error" by error category

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_XMB - CCMS: Monitoring for Exchang Infrastructure

• Message number: 021

• Message text: Alerts for messages in status "System Error" by error category

What causes this issue?

You can use this monitoring entry to monitor XI messages with the
status <ZK>System Error</>.
Only one alert is triggered for each error code. The current number
of messages for each error code is also displayed in individual nodes
with the type <ZK>Object Description</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Call the analysis method for the monitoring entry (by double-clicking
the node) to display the messages in the status <ZK>System Error</> for
the relevant error category.
You can display the messages in the status <ZK>System Error</> with
the relevant error code using the analysis method of an alert (by
double clicking an alert in the alert list) or of an additional node
<ZK>Number of Messages per Error Code</>.
You can analyze the reason for the error in more detail here, and
after correcting the error, release the messages for processing again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_XMB021 - Alerts for messages in status "System Error" by error category ?

  The SAP error message CCMS_XMB021 indicates that there are alerts for messages in the status "System Error" categorized by error type. This typically relates to issues in the SAP Exchange Infrastructure (XI) or Process Integration (PI) where messages fail to be processed correctly due to various reasons.
  Causes:
  
  Configuration Issues: Incorrect settings in the integration configuration can lead to message processing failures.
  Network Problems: Connectivity issues between systems can prevent messages from being sent or received.
  Message Format Errors: If the message format does not match the expected format, it can cause processing errors.
  System Resource Limitations: Insufficient memory, CPU, or other resources can lead to system errors.
  Authorization Issues: Lack of proper authorizations for users or services can prevent message processing.
  Transport Errors: Issues in the transport layer, such as problems with adapters or protocols, can lead to system errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the Integration Directory and ensure that all parameters are correctly set.
  Monitor System Resources: Use transaction codes like ST02 (buffer management), ST06 (OS monitoring), and SM50 (process overview) to check for resource bottlenecks.
  Review Logs: Check the logs in the Integration Engine (transaction SXMB_MONI) for detailed error messages that can provide insights into the cause of the system error.
  Test Connectivity: Use transaction SMLG to test the connectivity between systems and ensure that all necessary ports are open.
  Validate Message Formats: Ensure that the messages being sent conform to the expected formats and schemas.
  Check Authorizations: Verify that the necessary authorizations are in place for users and services involved in message processing.
  Restart Services: Sometimes, restarting the relevant services or the entire system can resolve transient issues.
  
  Related Information:
  
  Transaction Codes:
  
  SXMB_MONI: Monitor messages in the Integration Engine.
  SXI_MONI: Monitor messages in the Integration Server.
  SXI_CACHE: Check the cache for integration scenarios.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to CCMS_XMB021.
  Documentation: Refer to the official SAP documentation for XI/PI for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.