How To Fix CCMS_GRMG358 - GRMG: Check remote monitoring connection for system &1 in transact. RZ21

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_GRMG - Alert Messages for GRMG Scenarios (Availability Monitoring)

• Message number: 358

• Message text: GRMG: Check remote monitoring connection for system &1 in transact. RZ21

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_GRMG358 - GRMG: Check remote monitoring connection for system &1 in transact. RZ21 ?

  The SAP error message CCMS_GRMG358 indicates an issue with the remote monitoring connection for a specific system. This message is typically related to the SAP CCMS (Computing Center Management System) and the configuration of remote monitoring settings.
  Cause:
  The error can occur due to several reasons, including:
  
  Incorrect Configuration: The remote monitoring settings for the system may not be configured correctly in transaction RZ21.
  Network Issues: There may be network connectivity problems between the monitoring system and the monitored system.
  Authorization Issues: The user may not have the necessary authorizations to access the remote monitoring settings.
  Service Availability: The required services for remote monitoring may not be running on the monitored system.
  System Status: The monitored system may be down or not reachable.
  
  Solution:
  To resolve the issue, you can follow these steps:
  
  
  Check Configuration in RZ21:
  
  Go to transaction RZ21.
  Verify the configuration settings for the remote monitoring connection for the specified system. Ensure that all parameters are set correctly.
  
  
  
  Test Connectivity:
  
  Check the network connectivity between the monitoring system and the monitored system. You can use tools like ping or telnet to test connectivity on the required ports.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the remote monitoring settings. You may need to consult with your SAP security team.
  
  
  
  Verify Services:
  
  Check if the required services for remote monitoring are running on the monitored system. This may include services like the SAP Gateway or other relevant services.
  
  
  
  System Status:
  
  Ensure that the monitored system is up and running. If it is down, you will need to start it.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the CCMS logs for any additional error messages that might provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction RZ21: This transaction is used for configuring remote monitoring settings in SAP.
  CCMS: The Computing Center Management System is a tool used for monitoring and managing SAP systems.
  SAP Notes: Always check the SAP Support Portal for any specific notes related to the error message or the components involved.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.