How To Fix CCMS_GRMG309 - HTML content type is not 'text' - content is not evaluated

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_GRMG - Alert Messages for GRMG Scenarios (Availability Monitoring)

• Message number: 309

• Message text: HTML content type is not 'text' - content is not evaluated

Self-Explanatory Message

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• What is the cause and solution for SAP error message CCMS_GRMG309 - HTML content type is not 'text' - content is not evaluated ?

  The SAP error message CCMS_GRMG309 indicates that the system encountered an issue with the content type of an HTML response. Specifically, it states that the content type is not 'text', which means that the system is unable to evaluate the content as expected. This error typically arises in the context of monitoring and alerting within the SAP system, particularly when using the CCMS (Computing Center Management System) for monitoring.
  Cause:
  
  Incorrect Content Type: The primary cause of this error is that the response from a monitored service or URL does not have the expected content type of 'text/html'. Instead, it may be returning a different content type (e.g., 'application/json', 'application/xml', etc.) or even an error page.
  Service Unavailability: The monitored service might be down or returning an error page, which could have a different content type.
  Configuration Issues: There may be misconfigurations in the monitoring setup that lead to incorrect expectations about the content type.
  
  Solution:
  
  Check the Monitored URL: Verify that the URL being monitored is correct and accessible. You can do this by manually accessing the URL in a web browser or using tools like curl or Postman.
  Inspect the Response: Check the HTTP response headers to see what content type is being returned. Ensure that it is 'text/html'. If it is not, investigate why the service is returning a different content type.
  Service Health: Ensure that the service being monitored is up and running. If it is down, resolve any underlying issues to bring the service back online.
  Adjust Monitoring Configuration: If the service is expected to return a different content type, you may need to adjust the monitoring configuration in CCMS to accommodate this. This could involve changing the expected content type or modifying the monitoring logic.
  Review Logs: Check the SAP system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  CCMS Documentation: Review the official SAP documentation for CCMS and monitoring configurations to understand how to set up and troubleshoot monitoring.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues faced by other users and potential solutions they have found.
  
  By following these steps, you should be able to identify the root cause of the CCMS_GRMG309 error and implement a solution to resolve it.