How To Fix CCMS_AGENT017 - Current number of threads with runtimes that are too long

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_AGENT -

• Message number: 017

• Message text: Current number of threads with runtimes that are too long

What causes this issue?

This monitoring tree element (MTE) displays the number of threads of a
server node that have too long a runtime.
A thread is regarded as long-running if it exceeds the value specified
in the profile parameter service/j2eethreadtasktime/red. By default,
this time is 20 seconds.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_AGENT017 - Current number of threads with runtimes that are too long ?

  The SAP error message CCMS_AGENT017 indicates that there are threads in the SAP system that are taking longer to execute than expected. This can be a sign of performance issues, such as long-running processes or resource contention.
  Cause:
  
  Long-Running Processes: Some background jobs or processes may be taking longer than their defined thresholds.
  Resource Contention: High CPU or memory usage can lead to delays in processing.
  Database Performance: Slow database queries or locks can cause threads to hang or take longer to complete.
  Configuration Issues: Incorrect settings in the SAP system or application can lead to inefficient processing.
  Network Latency: If the system is dependent on external services or databases, network issues can cause delays.
  
  Solution:
  
  
  Identify Long-Running Threads:
  
  Use transaction SM66 (Global Work Process Overview) to identify which processes are running long.
  Use transaction SM50 (Work Process Overview) to check the status of individual work processes.
  
  
  
  Analyze Performance:
  
  Check the performance of the database using transaction ST04 (Database Performance Analysis).
  Use transaction ST22 (Dump Analysis) to see if there are any short dumps related to the long-running processes.
  
  
  
  Optimize Queries:
  
  If specific database queries are identified as slow, consider optimizing them by adding indexes or rewriting them for better performance.
  
  
  
  Review Background Jobs:
  
  Check transaction SM37 (Job Monitoring) for any background jobs that are taking too long and analyze their logs for issues.
  
  
  
  Adjust Configuration:
  
  Review and adjust the configuration settings for the application or system parameters that may be causing inefficiencies.
  
  
  
  Monitor System Resources:
  
  Use transaction ST06 (Operating System Monitor) to monitor CPU, memory, and disk usage on the server.
  
  
  
  Increase Timeouts:
  
  If certain processes are expected to take longer due to their nature, consider increasing the timeout settings for those processes.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error.
  
  
  
  Related Information:
  
  CCMS (Computing Center Management System): This is a monitoring tool in SAP that helps in managing and monitoring the SAP system landscape.
  Work Process Types: Understanding the different types of work processes (dialog, background, update, etc.) can help in diagnosing issues.
  Performance Tuning: Regular performance tuning and monitoring can help prevent such issues from occurring in the future.
  
  If the problem persists after following these steps, it may be necessary to engage SAP support for further assistance.