How To Fix CCM_WORKPLACE2006 - List cannot be refreshed during item processing; Try after processing

SAP Error Message - Details

• Message type: E = Error

• Message class: CCM_WORKPLACE2 - Messages for extended inbox

• Message number: 006

• Message text: List cannot be refreshed during item processing; Try after processing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CCM_WORKPLACE2006 - List cannot be refreshed during item processing; Try after processing ?

  The SAP error message CCM_WORKPLACE2006 indicates that a list cannot be refreshed while item processing is ongoing. This typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Customer Experience (CX) modules, where users are trying to refresh a list or view while another process is still being executed.
  Cause:
  
  Ongoing Processing: The error is primarily caused by an attempt to refresh a list or view while another item is being processed. This could be due to a long-running transaction or background job that is still active.
  Concurrency Issues: The system may have restrictions on concurrent operations to maintain data integrity, leading to this error when multiple users or processes try to access the same data simultaneously.
  Locking Mechanisms: SAP uses locking mechanisms to prevent data inconsistencies. If a record is locked for processing, other operations that require access to that record will be blocked.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the ongoing processing to complete and then try refreshing the list again. This is often the most effective approach.
  Check Background Jobs: If you suspect that a background job is causing the issue, you can check the status of background jobs in transaction SM37. If a job is taking too long, you may need to investigate or terminate it if appropriate.
  Review Locks: Use transaction SM12 to check for any locks that may be preventing the refresh. If you find locks that are no longer needed, you can release them (with caution).
  System Performance: If this issue occurs frequently, it may be worth investigating the overall performance of the system. Long processing times could be indicative of performance issues that need to be addressed.
  User Training: Ensure that users are aware of the need to wait for processes to complete before attempting to refresh lists or views.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM12 (Lock Entries), and SM21 (System Log) for troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling similar issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  Performance Tuning: If this is a recurring issue, consider discussing with your SAP Basis team about potential performance tuning or system configuration changes.
  
  If the problem persists after trying these solutions, it may be beneficial to consult with your SAP support team or reach out to SAP directly for further assistance.