How To Fix CCM_WORKPLACE2002 - Another item is currently being processed (hit "End Contact" first).

SAP Error Message - Details

• Message type: E = Error

• Message class: CCM_WORKPLACE2 - Messages for extended inbox

• Message number: 002

• Message text: Another item is currently being processed (hit "End Contact" first).

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CCM_WORKPLACE2002 - Another item is currently being processed (hit "End Contact" first). ?

  The SAP error message CCM_WORKPLACE2002 indicates that there is an ongoing process or transaction that needs to be completed or terminated before you can proceed with another action. This typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Contact Center environments, where multiple items or transactions may be handled simultaneously.
  Cause:
  
  
  Concurrent Processing: The error usually arises when a user attempts to initiate a new action while another action is still being processed. This could be due to:
  
  An open contact or interaction that hasn't been finalized.
  A pending transaction that requires user input or confirmation.
  
  
  
  Session Lock: Sometimes, the system may lock a session or transaction to prevent data inconsistencies, which can lead to this error if another attempt is made to process a new item.
  
  
  Solution:
  
  
  End Current Contact: The immediate solution is to follow the prompt in the error message:
  
  Look for the "End Contact" button or option in your interface and click it to finalize or close the current transaction.
  Ensure that any required fields are completed before ending the contact.
  
  
  
  Check for Background Processes: If you are unsure what is currently being processed:
  
  Review your open transactions or sessions to identify any that may still be active.
  If necessary, log out and log back in to refresh your session.
  
  
  
  Clear Locks: If the issue persists:
  
  You may need to contact your system administrator to check for any locks on the database or session that may need to be cleared.
  
  
  
  System Restart: In some cases, restarting the SAP application or your workstation may help resolve temporary glitches.
  
  
  Related Information:
  
  User Training: Ensure that users are trained on how to properly end transactions and manage multiple processes within the SAP system to avoid this error in the future.
  System Configuration: Review system settings and configurations related to transaction handling and session management to optimize performance and reduce the likelihood of such errors.
  SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error or improve system stability.
  
  If the problem continues after trying these solutions, it may be beneficial to consult with SAP support or your internal IT team for further assistance.