How To Fix CCM_WORKPLACE2002 - Another item is currently being processed (hit "End Contact" first).

CCM_WORKPLACE2002 - Overview

• Message type: E = Error

• Message class: CCM_WORKPLACE2 - Messages for extended inbox

• Message number: 002

• Message text: Another item is currently being processed (hit "End Contact" first).

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCM_WORKPLACE2002 - Another item is currently being processed (hit "End Contact" first). ?

  The SAP error message CCM_WORKPLACE2002 indicates that there is an ongoing process or transaction that needs to be completed or terminated before you can proceed with another action. This typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Contact Center environments, where multiple items or transactions may be handled simultaneously.
  
  Cause:
  
  
  Concurrent Processing: The error usually arises when a user attempts to initiate a new action while another action is still being processed. This could be due to:
  
  An open contact or interaction that hasn't been finalized.
  A pending transaction that requires user input or confirmation.
  
  
  
  Session Lock: Sometimes, the system may lock a session or transaction to prevent data inconsistencies, which can lead to this error if another attempt is made to process a new item.
  
  
  
  Solution:
  
  
  End Current Contact: The immediate solution is to follow the prompt in the error message:
  
  Look for the "End Contact" button or option in your