How To Fix /CCIS/EXPORT030 - Partner & blocked due to DPP. Secondary event will not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: /CCIS/EXPORT -

• Message number: 030

• Message text: Partner & blocked due to DPP. Secondary event will not be created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CCIS/EXPORT030 - Partner & blocked due to DPP. Secondary event will not be created ?

  The SAP error message /CCIS/EXPORT030 Partner & blocked due to DPP. Secondary event will not be created typically relates to issues with the Data Processing Platform (DPP) in the context of SAP's Customer Interaction Center (CIC) or similar modules. This error indicates that a partner (customer or vendor) is blocked due to DPP settings, which prevents the creation of secondary events.
  Cause:
  
  Partner Blocked: The partner (customer/vendor) is marked as blocked in the system, which can happen due to various reasons such as credit issues, compliance checks, or manual blocking by a user.
  DPP Configuration: The Data Processing Platform may have specific rules or configurations that lead to the blocking of partners based on certain criteria.
  Data Integrity Issues: There may be inconsistencies or issues with the data related to the partner that trigger the blocking mechanism.
  
  Solution:
  
  
  Check Partner Status: 
  
  Go to the relevant transaction (e.g., BP for Business Partner) and check the status of the partner. If the partner is blocked, you may need to unblock it based on your organization's policies.
  
  
  
  Review DPP Settings:
  
  Check the DPP configuration settings to understand why the partner is being blocked. This may involve reviewing the rules set up in the DPP that pertain to partner management.
  
  
  
  Data Validation:
  
  Ensure that all necessary data for the partner is complete and valid. This includes checking for missing information or discrepancies that could lead to the blocking.
  
  
  
  Consult with Relevant Teams:
  
  If you are unsure about the reasons for the blocking or how to resolve it, consult with your finance, compliance, or data management teams. They may have insights into the specific rules or policies that apply to the partner in question.
  
  
  
  System Logs:
  
  Check system logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  SAP Notes and Documentation:
  
  Look for relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SE11 (Data Dictionary), and SLG1 (Application Log) for troubleshooting.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and modify partner statuses.
  SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.