How To Fix /CCIS/CCISCORRESP031 - Alternative account &1 does not exist in company code &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /CCIS/CCISCORRESP -

• Message number: 031

• Message text: Alternative account &1 does not exist in company code &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CCIS/CCISCORRESP031 - Alternative account &1 does not exist in company code &2 ?

  The SAP error message /CCIS/CCISCORRESP031 Alternative account &1 does not exist in company code &2 typically occurs in the context of the SAP Convergent Charging (SAP CC) module. This error indicates that the alternative account specified in the transaction does not exist in the specified company code.
  Cause:
  
  Missing Alternative Account: The alternative account specified in the transaction is not defined in the system for the given company code.
  Incorrect Configuration: There may be a configuration issue where the alternative account is not properly set up in the system.
  Data Entry Error: The account number or company code may have been entered incorrectly, leading to the system not being able to find the specified account.
  
  Solution:
  
  
  Check Account Configuration:
  
  Go to the relevant configuration settings in SAP and verify if the alternative account (account number &1) is defined for the specified company code (&2).
  If it is not defined, you will need to create the alternative account in the system.
  
  
  
  Create Alternative Account:
  
  If the alternative account does not exist, you can create it by navigating to the appropriate configuration path in SAP. This usually involves:
  
  Accessing the Financial Accounting (FI) module.
  Going to the account master data section.
  Creating a new account for the specified company code.
  
  
  
  
  
  Verify Data Entry:
  
  Double-check the input values for the alternative account and company code to ensure they are correct.
  Ensure that there are no typographical errors in the account number or company code.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to the specific module you are working with to ensure that you are following the correct procedures.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in checking or creating accounts, such as:
  
  FS00 for creating or changing G/L accounts.
  OBY6 for managing company codes.
  
  
  
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  
  User Roles and Authorizations: Ensure that you have the necessary permissions to create or modify accounts in the system.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.