How To Fix /CCIS/CCISCORRESP014 - Position cursor on a document number

SAP Error Message - Details

• Message type: E = Error

• Message class: /CCIS/CCISCORRESP -

• Message number: 014

• Message text: Position cursor on a document number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CCIS/CCISCORRESP014 - Position cursor on a document number ?

  The SAP error message /CCIS/CCISCORRESP014 Position cursor on a document number typically occurs in the context of the SAP Customer Care and Service (CCS) module, particularly when dealing with correspondence or document management. This error indicates that the system expects the user to select or position the cursor on a specific document number to proceed with an action.
  Cause:
  
  Incorrect Selection: The user may not have selected a document number or may have clicked in an area that does not correspond to a valid document.
  Missing Document: The document number may not exist in the system, or it may not be accessible due to authorization issues.
  User Interface Issue: There may be a problem with the user interface that prevents the cursor from being positioned correctly on the document number.
  
  Solution:
  
  Position the Cursor: Ensure that you are clicking directly on a valid document number in the list or table. The cursor should be positioned on the document number itself.
  Check Document Existence: Verify that the document number you are trying to access exists in the system. You can do this by searching for the document in the relevant transaction or report.
  Authorization Check: Ensure that you have the necessary authorizations to view or interact with the document. If you suspect an authorization issue, contact your SAP security administrator.
  Refresh the Screen: Sometimes, refreshing the screen or reloading the transaction can resolve temporary glitches in the user interface.
  Consult Documentation: Refer to the SAP documentation or help files related to the specific transaction or module you are using for additional guidance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found effective.
  Transaction Codes: Familiarize yourself with the transaction codes related to the correspondence or document management processes in SAP CCS.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.