How To Fix CC189 - System status cannot be set (customer exit)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 189

• Message text: System status cannot be set (customer exit)

What causes this issue?

At the time that you set a system status in engineering change
management, a user-defined program enhancement (customer exit) was
running. This prevents the system status from being set.

How to fix this error?

INCLUDE NA_SYSADMIN1

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CC189 - System status cannot be set (customer exit) ?

  The SAP error message CC189, which states "System status cannot be set (customer exit)," typically occurs in the context of controlling (CO) or production planning (PP) modules when there is an attempt to change the system status of a production order, cost object, or similar entity, but a customer exit is preventing this action.
  Cause:
  
  Customer Exits: The error is often caused by a custom implementation or enhancement (customer exit) that has been programmed to restrict the setting of certain system statuses under specific conditions. This could be due to business rules defined by the organization that are not being met.
  Status Management: The system status you are trying to set may not be allowed based on the current status of the order or object. For example, if the order is already completed or has certain dependencies, the status change may be restricted.
  Configuration Issues: There may be configuration settings in the system that are not aligned with the intended status changes.
  
  Solution:
  
  Check Customer Exits: Review the custom code associated with the customer exit that is causing the issue. This may involve checking the implementation of the user exit or enhancement point that is controlling the status change. You may need to work with your ABAP developer to analyze the code.
  Review Status Dependencies: Ensure that the current status of the order or object allows for the desired status change. You may need to change the order's status in a different sequence or ensure that all prerequisites are met.
  Consult Documentation: Check the SAP documentation or notes related to the specific customer exit that is being triggered. There may be known issues or additional guidance provided by SAP.
  Testing: If changes are made to the customer exit or configuration, conduct thorough testing to ensure that the issue is resolved and that no new issues are introduced.
  SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights based on similar cases or known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CO02 (Change Production Order) or CO03 (Display Production Order) to analyze the order's current status and history.
  Debugging: If you have access to debugging tools, you can set breakpoints in the customer exit code to see what conditions are being checked and why the status change is being blocked.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional context.
  
  By following these steps, you should be able to identify the root cause of the CC189 error and implement a solution.