How To Fix CBRC_REGCHECK303 - Sales doc./material &1/&3 canceled; possibly no delivery to customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CBRC_REGCHECK - Messages for Substance-Related Regulation Check

• Message number: 303

• Message text: Sales doc./material &1/&3 canceled; possibly no delivery to customer &2

What causes this issue?

The material &V3& of the sales document &V1& for company code &V4& was
canceled. If you delivered only once to customer &V2&, then the customer
can appear in the customer list although the customer did not actually
receive a delivery.
During substance volume tracking, the confirmed quantities are added up.
A link to the relevant, individual material documents is not available.
Therefore, substance volume tracking cannot automatically check if a
customer from another posted delivery actually received the delivery.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The customer is not removed from the customer list.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBRC_REGCHECK303 - Sales doc./material &1/&3 canceled; possibly no delivery to customer &2 ?

  The SAP error message CBRC_REGCHECK303 indicates that there is an issue related to the cancellation of a sales document or material. Specifically, it suggests that the sales document (identified by &1) and material (identified by &3) have been canceled, and there may not be a delivery to the customer (identified by &2). This error typically arises in the context of sales order processing and delivery management.
  Cause:
  
  Cancellation of Sales Document: The sales document (e.g., sales order) has been canceled, which means that it is no longer valid for processing.
  Material Status: The material associated with the sales document may have been marked as canceled or inactive.
  Delivery Issues: There may be no associated delivery document for the sales order, which is required for processing the order.
  Configuration Issues: There could be configuration settings in the system that prevent the processing of canceled documents.
  
  Solution:
  
  Check Sales Document Status: Verify the status of the sales document in question. If it has been canceled, you may need to create a new sales order if the transaction is still valid.
  Review Material Master Data: Check the material master data for the material in question to ensure it is active and available for sales.
  Delivery Check: Ensure that there is a valid delivery document associated with the sales order. If not, you may need to create a delivery or adjust the sales order accordingly.
  Recreate Sales Order: If the sales order has been canceled and you need to fulfill the order, consider recreating the sales order with the correct details.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to sales order processing and cancellations.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VA03 (Display Sales Order), VA02 (Change Sales Order), and VL03N (Display Outbound Delivery) to investigate the status of the sales order and delivery.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to sales order processing and delivery management for best practices and guidelines.
  
  If the issue continues after following these steps, it may be beneficial to engage with your SAP support team or consult SAP community forums for further assistance.