How To Fix CBGLAPI307 - Could not read user for background processing

CBGLAPI307 - Overview

• Message type: E = Error

• Message class: CBGLAPI - GLM-API: Standard Messages

• Message number: 307

• Message text: Could not read user for background processing

What causes this issue?

The system attempted to process print request bodies or print requests
in the background. The user required to do this, however, could not be
determined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the Customizing activity <DS:SIMG.CCGLV_BASIC>Make Settings for Basic
Data</>, check that the <DS:DE.CBGLE_PFW_PROCESSING_PRG>user</> and
<DS:DE.CBGLE_PFW_PROCESSING_USER>program for background processing</>
are specified correctly.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CBGLAPI307 - Details

• The SAP error message CBGLAPI307 indicates that the system could not read the user for background processing. This error typically occurs in scenarios where a background job is trying to execute but cannot find the user information necessary to proceed.
  Causes:
  
  User Deactivation: The user account that is supposed to execute the background job may be deactivated or locked.
  User Not Assigned: The user may not be assigned to the necessary roles or authorizations required for the background job.
  User Deletion: The user account may have been deleted from the system.
  Profile Issues: There may be issues with the user profile or the user master record.
  
  Configuration Issues: There could be configuration issues in the background job settings or the job scheduling.
  
  Solutions:
  
  
  Check User Status:
  
  Go to transaction code SU01 and enter the user ID to check if the user is active and not locked.
  If the user is locked, unlock the user.
  
  
  
  Verify Authorizations:
  
  Ensure that the user has the