How To Fix CBGLAPI307 - Could not read user for background processing

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLAPI - GLM-API: Standard Messages

• Message number: 307

• Message text: Could not read user for background processing

What causes this issue?

The system attempted to process print request bodies or print requests
in the background. The user required to do this, however, could not be
determined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the Customizing activity <DS:SIMG.CCGLV_BASIC>Make Settings for Basic
Data</>, check that the <DS:DE.CBGLE_PFW_PROCESSING_PRG>user</> and
<DS:DE.CBGLE_PFW_PROCESSING_USER>program for background processing</>
are specified correctly.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLAPI307 - Could not read user for background processing ?

  The SAP error message CBGLAPI307 indicates that the system could not read the user for background processing. This error typically occurs in scenarios where a background job is trying to execute but cannot find the user information necessary to proceed.
  Causes:
  
  User Deactivation: The user account that is supposed to execute the background job may be deactivated or locked.
  User Not Assigned: The user may not be assigned to the necessary roles or authorizations required for the background job.
  User Deletion: The user account may have been deleted from the system.
  Profile Issues: There may be issues with the user profile or the user master record.
  Configuration Issues: There could be configuration issues in the background job settings or the job scheduling.
  
  Solutions:
  
  
  Check User Status:
  
  Go to transaction code SU01 and enter the user ID to check if the user is active and not locked.
  If the user is locked, unlock the user.
  
  
  
  Verify Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the background job. You can check this in transaction SU53 after attempting to run the job.
  
  
  
  User Assignment:
  
  Make sure the user is assigned to the appropriate roles that allow them to perform the required actions in the background job.
  
  
  
  User Profile:
  
  Check the user profile for any inconsistencies or missing information. You can do this in transaction SU01.
  
  
  
  Job Configuration:
  
  Review the background job configuration in transaction SM37. Ensure that the job is set up correctly and that the user specified for the job is valid.
  
  
  
  Recreate User:
  
  If the user has been deleted, you may need to recreate the user account and assign the necessary roles and authorizations.
  
  
  
  Check System Logs:
  
  Look at the system logs (transaction SM21) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SM37: Job Monitoring
  SU53: Authorization Check
  SM21: System Log
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP documentation related to background processing and user management for more detailed guidance.
  
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.