How To Fix CBGLAPI204 - Print request &1 is being printed using WWI server &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLAPI - GLM-API: Standard Messages

• Message number: 204

• Message text: Print request &1 is being printed using WWI server &2

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The print request &v1& is printed via the WWI server &v2&.
Print station used: &v3&
Printer used: &v4&

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLAPI204 - Print request &1 is being printed using WWI server &2 ?

  The SAP error message CBGLAPI204 indicates that a print request is currently being processed by a WWI (Word-based Print Interface) server. This message typically arises in the context of SAP's Document Management System (DMS) or when using the WWI for printing documents, such as safety data sheets or other regulatory documents.
  Cause:
  
  Concurrent Print Requests: The error often occurs when multiple print requests are sent to the same WWI server, and the server is still processing a previous request.
  Server Configuration: There may be issues with the configuration of the WWI server, such as it being overloaded or not properly set up to handle multiple requests.
  Network Issues: Network latency or connectivity issues can also cause delays in processing print requests, leading to this error.
  Job Queue: The print job may be queued, and the system is waiting for the previous job to complete before starting the new one.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then retry the print request. If the server is busy, it may complete the current job shortly.
  Check WWI Server Status: Verify the status of the WWI server to ensure it is running correctly and is not overloaded. You can check the server logs for any errors or warnings.
  Review Print Queue: Check the print queue for the WWI server to see if there are any jobs that are stuck or taking too long to process. If necessary, you may need to cancel or delete stuck jobs.
  Increase Server Capacity: If the WWI server frequently experiences high load, consider increasing its capacity or configuring additional WWI servers to handle print requests more efficiently.
  Network Troubleshooting: If network issues are suspected, perform network diagnostics to ensure that there are no connectivity problems between the SAP system and the WWI server.
  Consult Documentation: Refer to SAP documentation or support for specific configuration settings related to the WWI server and print requests.
  
  Related Information:
  
  WWI Configuration: Ensure that the WWI server is properly configured in the SAP system. This includes checking the server settings in transaction SPAD (Spool Administration) and ensuring that the WWI server is defined correctly.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to the WWI server and print requests.
  User Permissions: Ensure that the user has the necessary permissions to initiate print requests through the WWI server.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.