How To Fix CBGL00884 - Customer &1 (&2) is blocked and cannot be used

CBGL00884 - Overview

• Message type: E = Error

• Message class: CBGL00 - GLM: Standard Messages

• Message number: 884

• Message text: Customer &1 (&2) is blocked and cannot be used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CBGL00884 - Customer &1 (&2) is blocked and cannot be used ?

  The SAP error message CBGL00884 indicates that a specific customer (identified by the customer number and company code) is blocked and cannot be used for transactions. This error typically arises in scenarios where a business process requires the use of a customer account, but the account has been flagged as blocked in the system.
  
  Cause:
  
  
  Customer Blocked Status: The customer account has been marked as blocked in the SAP system. This could be due to various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Internal company policies (e.g., credit limits exceeded).
  Manual blocking by a user for administrative reasons.
  
  
  
  Master Data Maintenance: The customer master data may have been updated, and the blocking status was inadvertently set.
  
  
  Credit Management: If your organization uses SAP Credit Management, the customer may be blocked due to credit risk assessments.
  
  
  
  Solution:
  To resolve the error CBGL00884, you can follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master data transaction (e.g., XD03 for general