How To Fix CBGL00847 - Error occured when printing using the SAP spool

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGL00 - GLM: Standard Messages

• Message number: 847

• Message text: Error occured when printing using the SAP spool

What causes this issue?

An error occurred while printing using the SAP spool.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the messages for incorrect label generation in the application
log.
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Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGL00847 - Error occured when printing using the SAP spool ?

  The SAP error message CBGL00847 typically indicates that there was an issue when trying to print using the SAP spool system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Spool Request Issues: The spool request may be corrupted or not properly generated.
  Printer Configuration: The printer may not be correctly configured in SAP, or it may be offline or not available.
  Authorization Issues: The user may not have the necessary authorizations to access the spool or print.
  Network Issues: There may be network connectivity problems between the SAP system and the printer.
  Output Device Settings: The output device settings in SAP may not match the printer's capabilities.
  SAP System Errors: There may be underlying issues within the SAP system itself, such as memory issues or system performance problems.
  
  Solutions:
  
  Check Spool Request: Go to transaction code SP01 to check the status of the spool request. Look for any errors or issues with the request.
  Verify Printer Configuration: Ensure that the printer is correctly configured in SAP using transaction code SPAD. Check if the printer is online and available.
  Check Authorizations: Verify that the user has the necessary authorizations to print. This can be checked in transaction code SU53 or by consulting with your SAP security team.
  Test Printer Connectivity: Ensure that the printer is reachable from the SAP server. You can do this by pinging the printer's IP address or checking network settings.
  Review Output Device Settings: Check the output device settings in transaction code SPAD to ensure they match the printer's capabilities (e.g., paper size, resolution).
  Check SAP System Logs: Use transaction code SM21 to check the system logs for any related errors or warnings that might provide more context.
  Recreate the Spool Request: If the spool request is corrupted, try to recreate it by re-running the report or transaction that generated the spool.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SP01: Spool Request Overview
  SPAD: Spool Administration
  SU53: Authorization Check
  SM21: System Log
  
  
  Documentation: Refer to SAP Help Portal for detailed documentation on spool management and printer configuration.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to printing and spool errors.
  
  By following these steps, you should be able to identify and resolve the issue related to the CBGL00847 error message in SAP.