How To Fix CBGL00571 - Print preview not possible; temp directory does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGL00 - GLM: Standard Messages

• Message number: 571

• Message text: Print preview not possible; temp directory does not exist

What causes this issue?

You attempted to start the print preview. A directory for temporary
files (temp directory) could not be found on your computer, however.
This directory is needed to store the temporary file required for the
print preview.

System Response

The print preview cannot be started.

How to fix this error?

Create a temp directory on your local computer and start the print
preview again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGL00571 - Print preview not possible; temp directory does not exist ?

  The SAP error message CBGL00571 indicates that the print preview function cannot be executed because the temporary directory required for generating the print preview does not exist. This issue typically arises when the system is unable to access or find the designated temporary directory for storing temporary files.
  Cause:
  
  Missing Temporary Directory: The specified temporary directory for the SAP system does not exist or has been deleted.
  Incorrect Configuration: The path to the temporary directory may be incorrectly configured in the SAP system settings.
  Permissions Issues: The user or the SAP system may not have the necessary permissions to access or create files in the temporary directory.
  Disk Space Issues: The disk where the temporary directory is located may be full, preventing the creation of new files.
  
  Solution:
  
  
  Check Temporary Directory Path:
  
  Verify the path of the temporary directory configured in the SAP system. This can usually be found in the SAP profile parameters (e.g., DIR_TEMP).
  You can check the parameters using transaction code RZ10 or RZ11.
  
  
  
  Create the Directory:
  
  If the temporary directory does not exist, create it manually on the server where the SAP application server is running.
  Ensure that the directory structure matches the path specified in the SAP configuration.
  
  
  
  Set Permissions:
  
  Ensure that the SAP system user has the necessary permissions to read, write, and execute files in the temporary directory.
  You may need to adjust the permissions using operating system commands (e.g., chmod on Unix/Linux systems).
  
  
  
  Check Disk Space:
  
  Verify that there is sufficient disk space on the drive where the temporary directory is located. If the disk is full, free up some space.
  
  
  
  Restart SAP Services:
  
  After making changes, it may be necessary to restart the SAP services to ensure that the changes take effect.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP Notes can provide additional context or solutions based on the version of SAP you are using.
  System Logs: Review the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Consider searching or posting in the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error message CBGL00571 and restore the print preview functionality in your SAP system.