How To Fix CBGL00500 - RFC connection to destination &1 failed (&2 &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGL00 - GLM: Standard Messages

• Message number: 500

• Message text: RFC connection to destination &1 failed (&2 &3)

What causes this issue?

System Response

The system could not establish the required RFC connection.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGL00500 - RFC connection to destination &1 failed (&2 &3) ?

  The SAP error message CBGL00500 indicates that there is a failure in establishing an RFC (Remote Function Call) connection to a specified destination. This error can occur for various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes of CBGL00500
  
  
  Network Issues: There may be network connectivity problems between the SAP systems. This could be due to firewalls, routing issues, or network outages.
  
  
  Incorrect Configuration: The RFC destination may not be configured correctly in the SAP system. This includes incorrect parameters such as the target system's hostname, service name, or system number.
  
  
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations to access the target system.
  
  
  Target System Down: The target SAP system may be down or not reachable, which would prevent the connection from being established.
  
  
  SAP Gateway Issues: The SAP Gateway service on either the source or target system may not be running or may be misconfigured.
  
  
  Version Compatibility: There may be compatibility issues between different versions of SAP systems.
  
  
  Solutions to CBGL00500
  
  
  Check Network Connectivity:
  
  Use tools like ping or traceroute to verify that the source system can reach the target system.
  Ensure that any firewalls or network security settings allow traffic between the two systems.
  
  
  
  Verify RFC Destination Configuration:
  
  Go to transaction SM59 in the source system and check the configuration of the RFC destination.
  Ensure that the connection type, target host, service, and system number are correctly set.
  
  
  
  Test the RFC Connection:
  
  In transaction SM59, select the RFC destination and use the "Connection Test" option to check if the connection can be established successfully.
  
  
  
  Check User Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations in the target system.
  
  
  
  Check Target System Status:
  
  Verify that the target SAP system is up and running. You can check this by logging into the target system or checking its status through system monitoring tools.
  
  
  
  Review SAP Gateway Configuration:
  
  Ensure that the SAP Gateway service is running on both the source and target systems. You can check this using transaction SMGW.
  
  
  
  Check for Version Compatibility:
  
  Ensure that both systems are compatible in terms of SAP version and any relevant patches.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the developer traces (transaction ST22) for any additional error messages that might provide more context.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SM59: Manage RFC Destinations
  SM21: System Log
  ST22: Dump Analysis
  SMGW: Gateway Monitor
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to RFC connections.
  
  
  Documentation: Refer to the official SAP documentation for detailed information on configuring and troubleshooting RFC connections.
  
  
  By following these steps, you should be able to identify the cause of the CBGL00500 error and implement the appropriate solution.