How To Fix CB528 - Processing not possible (contact person responsible)

SAP Error Message - Details

• Message type: E = Error

• Message class: CB - PP-PI-PMA: Dialog Messages for Process Management

• Message number: 528

• Message text: Processing not possible (contact person responsible)

What causes this issue?

With the selected process message, the operation or phase status is to
be reported to the destination &V1&. When messages are processed by
this destination, a number from the number range &V3& for number range
object &V2& must be assigned. However, in the present case, an error
occurred during number assignment. For this reason, the message has
not been sent to the destination &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE 'NA_SYSVERW' OBJECT DOKU ID TX LANGUAGE E
INCLUDE 'NA_SYSVW_HINW' OBJECT DOKU ID TX LANGUAGE E
A possible reason for the error is that all numbers of the number range
interval have already been used.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CB528 - Processing not possible (contact person responsible) ?

  The SAP error message CB528 ("Processing not possible (contact person responsible)") typically occurs in the context of SAP's Change Management or Project Management modules. This error indicates that there is an issue with the processing of a change request or project due to the absence of a responsible contact person or due to the current status of the change request.
  Causes:
  
  Missing Contact Person: The change request or project may not have a designated contact person assigned, which is required for processing.
  Status Issues: The status of the change request may not allow for further processing. For example, it might be in a status that is not permitted for the next step.
  Authorization Issues: The user may not have the necessary authorizations to process the change request.
  Configuration Issues: There may be configuration settings in the system that are preventing the processing of the change request.
  
  Solutions:
  
  
  Assign a Contact Person:
  
  Navigate to the change request or project in question.
  Check the details and ensure that a contact person is assigned. If not, assign a responsible person.
  
  
  
  Check Status:
  
  Review the status of the change request. If it is in a status that does not allow processing, you may need to change the status or take appropriate actions to move it to a processable state.
  
  
  
  Review Authorizations:
  
  Ensure that the user attempting to process the change request has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  
  
  
  Consult Configuration:
  
  If the issue persists, consult with your SAP Basis or configuration team to review the settings related to change management and ensure that everything is configured correctly.
  
  
  
  Error Logs:
  
  Check the system logs for any additional error messages or information that may provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CC01 (Create Change Request), CC02 (Change Change Request), and CC03 (Display Change Request) to navigate through the change management process.
  Documentation: Refer to SAP Help documentation for detailed information on change management processes and error handling.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the CB528 error and implement a solution to resolve it.