How To Fix CB378 - System error when processing the message

SAP Error Message - Details

• Message type: E = Error

• Message class: CB - PP-PI-PMA: Dialog Messages for Process Management

• Message number: 378

• Message text: System error when processing the message

What causes this issue?

An internal error occurred when processing the message.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSVERW OBJECT DOKU ID TX LANGUAGE EN
INCLUDE NA_SYSVW_HINW OBJECT DOKU ID TX LANGUAGE EN
One of the following indicators has been set for the message:
The <LS>Send message to all destinations or not at all</> indicator in
the message category
The <LS>Individual processing</> indicator in the message destination
An error occurred for this processing type when changing the runtime
environment.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CB378 - System error when processing the message ?

  The SAP error message CB378, which states "System error when processing the message," typically indicates a problem with the system's ability to process a specific message or transaction. This error can arise from various underlying issues, including configuration problems, system inconsistencies, or issues with the message processing framework.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the message processing configuration can lead to this error.
  System Inconsistencies: Data inconsistencies or corruption in the database can cause the system to fail when processing messages.
  Network Issues: Problems with network connectivity or communication between different SAP components can lead to message processing failures.
  Authorization Problems: Insufficient permissions for the user or process trying to execute the message can trigger this error.
  System Performance: High load on the system or performance bottlenecks can lead to timeouts or failures in processing messages.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to the message processing framework. Ensure that all necessary parameters are correctly set.
  Analyze Logs: Use transaction codes like SLG1 (Application Log) or ST22 (Dump Analysis) to check for any related error logs or dumps that can provide more context about the issue.
  Data Consistency Check: Run consistency checks on the relevant data to ensure there are no corrupt entries. This may involve using transaction codes like SE11 or SE14.
  Network Diagnostics: Verify network connectivity and ensure that all relevant SAP components can communicate without issues.
  User Authorizations: Check the user roles and authorizations to ensure that the user or process has the necessary permissions to execute the message.
  System Performance Monitoring: Monitor system performance using transaction codes like ST03 or ST04 to identify any bottlenecks or resource issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP Notes often contain patches or workarounds for known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the specific module or component you are working with to ensure that you are following best practices.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken to resolve it.