How To Fix CB316 - Error when sending message via SAPoffice

CB316 - Overview

• Message type: E = Error

• Message class: CB - PP-PI-PMA: Dialog Messages for Process Management

• Message number: 316

• Message text: Error when sending message via SAPoffice

What causes this issue?

When the selected process message was sent via SAPoffice, an error
occurred.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE 'NA_SYSVERW' OBJECT DOKU ID TX LANGUAGE E

Error message extract from SAP system. Copyright SAP SE.

CB316 - Details

• The SAP error message CB316 typically occurs when there is an issue with sending messages via SAPoffice. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the SAPoffice setup itself.
  
  Cause:
  
  Missing or Incorrect Configuration: The SAPoffice settings may not be properly configured, leading to issues in sending messages.
  Authorization Issues: The user may not have the necessary authorizations to send messages via SAPoffice.
  System Issues: There could be underlying system issues, such as problems with the SAPconnect configuration or the mail server.
  Recipient Issues: The recipient's address may be incorrect or not properly set up in the system.
  
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the SAPoffice settings are correctly configured. This includes checking the settings in transaction SCOT (SAPconnect) to ensure that the mail server is correctly set up.
  Verify that the SMTP settings are correct and that the mail server is reachable.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to