How To Fix CB316 - Error when sending message via SAPoffice

SAP Error Message - Details

• Message type: E = Error

• Message class: CB - PP-PI-PMA: Dialog Messages for Process Management

• Message number: 316

• Message text: Error when sending message via SAPoffice

What causes this issue?

When the selected process message was sent via SAPoffice, an error
occurred.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE 'NA_SYSVERW' OBJECT DOKU ID TX LANGUAGE E

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CB316 - Error when sending message via SAPoffice ?

  The SAP error message CB316 typically occurs when there is an issue with sending messages via SAPoffice. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the SAPoffice setup itself.
  Cause:
  
  Missing or Incorrect Configuration: The SAPoffice settings may not be properly configured, leading to issues in sending messages.
  Authorization Issues: The user may not have the necessary authorizations to send messages via SAPoffice.
  System Issues: There could be underlying system issues, such as problems with the SAPconnect configuration or the mail server.
  Recipient Issues: The recipient's address may be incorrect or not properly set up in the system.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the SAPoffice settings are correctly configured. This includes checking the settings in transaction SCOT (SAPconnect) to ensure that the mail server is correctly set up.
  Verify that the SMTP settings are correct and that the mail server is reachable.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send messages. You can check this in transaction SU53 after the error occurs to see if there are any missing authorizations.
  
  
  
  Review Recipient Information:
  
  Verify that the recipient's email address or SAPoffice ID is correct. Ensure that the recipient is set up in the system and is active.
  
  
  
  Check System Logs:
  
  Review the system logs for any additional error messages or warnings that may provide more context about the issue. You can check transaction SLG1 for application logs related to SAPoffice.
  
  
  
  Test Sending Messages:
  
  Try sending a test message to see if the issue persists. This can help isolate whether the problem is with a specific recipient or a broader issue with the SAPoffice setup.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration.
  SU53: Authorization check.
  SLG1: Application log.
  
  
  
  Documentation: Refer to the official SAP documentation for SAPoffice and SAPconnect for detailed configuration and troubleshooting steps.
  
  
  By following these steps, you should be able to identify and resolve the cause of the CB316 error when sending messages via SAPoffice.