How To Fix CACSRETTD019 - Commission case &1 (effective &2, technical &3) was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRETTD - Retention: Messages for Transaction Data

• Message number: 019

• Message text: Commission case &1 (effective &2, technical &3) was not found

What causes this issue?

Commission contract &V1& was not found on effective time-spot &V2& and
technical time-spot &V3& .
Possible causes:
No active version of commission contract exists at these time-spots.
Commission contract does not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the validity of commission contract &V1& or correct your entry.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRETTD019 - Commission case &1 (effective &2, technical &3) was not found ?

  The SAP error message CACSRETTD019 indicates that a commission case could not be found in the system. This error typically arises in the context of SAP Commission Management or SAP Sales and Distribution (SD) modules when trying to retrieve or process commission-related data.
  Cause:
  
  Non-Existent Commission Case: The commission case referenced in the error message does not exist in the database. This could be due to incorrect input parameters or the case being deleted or not created.
  Incorrect Data Entry: The parameters used to search for the commission case (like the case number, effective date, or technical ID) may have been entered incorrectly.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to the commission case not being available when expected.
  Authorization Issues: The user may not have the necessary authorizations to view or access the commission case.
  
  Solution:
  
  Verify Input Parameters: Check the parameters used to search for the commission case. Ensure that the commission case number, effective date, and technical ID are correct.
  Check Commission Case Existence: Use transaction codes like CACSRETTD or relevant reports to verify if the commission case exists in the system. If it does not exist, you may need to create it or investigate why it was deleted.
  Review Data Synchronization: If the system is integrated with other systems (like CRM or external databases), ensure that data synchronization is functioning correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the commission case. This may involve checking user roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for additional context on the error and potential troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACSRETTD for commission case management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.