How To Fix CACSRETMD011 - Multiple rule characteristics found for retention type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRETMD - Retention: Messages for Master Data

• Message number: 011

• Message text: Multiple rule characteristics found for retention type &1

What causes this issue?

More than one set of rule characteristics for the
<DS:GLOS.4498EAA8AA360D9DE10000000A155436>retention rule </> &V1&was
found in the standard agreement for retention.
A standard agreement for retention can have a maximum of one set of rule
characteristics for each retention rule.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the Customizing of the standard agreement on retention.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRETMD011 - Multiple rule characteristics found for retention type &1 ?

  The SAP error message CACSRETMD011 indicates that there are multiple rule characteristics found for a specified retention type in the context of the SAP Customer Activity Repository (CAR) or SAP Customer Relationship Management (CRM) systems. This error typically arises when the system encounters ambiguity in the rules defined for retention management, leading to confusion about which rule to apply.
  Cause:
  The error is caused by the following scenarios:
  
  Duplicate Rule Characteristics: There are multiple rules defined for the same retention type, and they have overlapping or conflicting characteristics.
  Configuration Issues: The configuration settings for retention management may not be set up correctly, leading to multiple entries for the same retention type.
  Data Integrity Issues: There may be inconsistencies or duplicates in the underlying data that define the retention rules.
  
  Solution:
  To resolve the CACSRETMD011 error, you can take the following steps:
  
  
  Review Retention Rules:
  
  Go to the configuration settings for retention management in SAP.
  Check the defined rules for the specific retention type indicated by &1 in the error message.
  Identify any duplicate or conflicting rules and consolidate them as necessary.
  
  
  
  Modify or Delete Duplicates:
  
  If you find multiple rules with the same characteristics, decide which rule should be retained and modify or delete the others to eliminate the conflict.
  
  
  
  Check Customizations:
  
  If there are custom developments or enhancements related to retention management, review them to ensure they are not causing the issue.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies in the retention rules or related data.
  Correct any data integrity issues that may be contributing to the problem.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to retention management for any specific guidelines or best practices.
  
  
  
  Testing:
  
  After making changes, test the retention management process to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to retention management and this specific error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, SE11 for data dictionary, and SE80 for development objects.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CACSRETMD011 error and ensure that your retention management rules are correctly configured.