How To Fix CACSRCP072 - Task &1 in worklist &2 hat status &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 072

• Message text: Task &1 in worklist &2 hat status &3

What causes this issue?

The task the system is attempting to process has an inadmissible status.
The following statuses are inadmissible:
<ZK>Task is currently being processed</>
<ZK>Task is invalid</>
<ZK>Task could not be processed due to an error</>

System Response

Processing of the worklist is terminated.

How to fix this error?

Check the consistency of your worklist. If you cannot find the error in
your implementation of the tool of the logical service, contact SAP
support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP072 - Task &1 in worklist &2 hat status &3 ?

  The SAP error message CACSRCP072 typically relates to issues in the context of worklists in SAP Customer Relationship Management (CRM) or similar modules. The message indicates that a specific task (denoted by &1) in a worklist (denoted by &2) has a status (denoted by &3) that is causing a problem.
  Cause:
  The error can arise due to several reasons, including but not limited to:
  
  Task Status: The task may be in a status that is not valid for processing (e.g., completed, canceled, or in an error state).
  Worklist Configuration: There may be issues with the configuration of the worklist or the underlying business process.
  Authorization Issues: The user may not have the necessary authorizations to process the task in the specified status.
  Data Integrity: There may be inconsistencies or missing data related to the task or worklist.
  
  Solution:
  To resolve the error, consider the following steps:
  
  Check Task Status: Review the status of the task in question. If it is in a completed or canceled state, you may need to take appropriate actions to either reactivate it or create a new task.
  Review Worklist Configuration: Ensure that the worklist is configured correctly and that the tasks it contains are valid for processing.
  Authorization Check: Verify that the user has the necessary permissions to access and process the task. If not, adjust the user roles or permissions accordingly.
  Data Validation: Check for any data integrity issues related to the task or worklist. Ensure that all required fields are populated and that there are no inconsistencies.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional context and troubleshooting steps.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Look for SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you navigate the worklist and task management functionalities in SAP.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.