How To Fix CACSPSCASE063 - Dedicated contracts although entitlement cat.6 (group) is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSPSCASE - ICM: Partnerships, Commission Case

• Message number: 063

• Message text: Dedicated contracts although entitlement cat.6 (group) is not permitted

What causes this issue?

Contract &v1& is a dedicated partnership contract. The partnership in
this contract cannot be broken down because entitlement category &
(group) is not assigned to business object category &v2& and business
transaction category &v3&.

System Response

The commission case is incorrect and is set to pending.

How to fix this error?

Assign entitlement category 6 (group) to business object category &v2&
and business transaction category &v3&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSPSCASE063 - Dedicated contracts although entitlement cat.6 (group) is not permitted ?

  The SAP error message CACSPSCASE063 indicates that there is an issue with the configuration of dedicated contracts in relation to entitlement category 6 (group). This error typically arises in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) when there is a mismatch between the contract type and the entitlement category being used.
  Cause:
  The error occurs because:
  
  The system is trying to create or process a dedicated contract that is not allowed for entitlement category 6 (group).
  Entitlement category 6 is typically used for group entitlements, which may not be compatible with dedicated contracts that are meant for individual customers or specific cases.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Contract Configuration:
  
  Review the configuration of the dedicated contracts in your SAP system. Ensure that the contract type is compatible with the entitlement category being used.
  If the contract is meant to be a dedicated contract, ensure that it is not being assigned to a group entitlement.
  
  
  
  Modify Entitlement Category:
  
  If the business requirement allows, consider changing the entitlement category from 6 (group) to a category that is compatible with dedicated contracts. This may involve adjusting the business logic or the way entitlements are assigned.
  
  
  
  Review Business Rules:
  
  Check the business rules and logic that govern the assignment of contracts and entitlements. Ensure that they align with the intended use of dedicated contracts and the corresponding entitlement categories.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on how dedicated contracts and entitlement categories should be configured and used.
  
  
  
  Testing:
  
  After making changes, conduct thorough testing to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with an SAP expert who can provide more tailored assistance based on your specific configuration and business processes.
  
  
  
  Related Information:
  
  Entitlement Categories: Understanding the different entitlement categories and their intended use is crucial. Categories may include individual entitlements, group entitlements, and others, each with specific rules.
  Contract Types: Familiarize yourself with the different types of contracts available in SAP and their compatibility with various entitlement categories.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional insights into configuration best practices.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.