How To Fix CACSMENUE013 - Unknown error occurred when calling input help for applications

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSMENUE - Message Class for Main Menu

• Message number: 013

• Message text: Unknown error occurred when calling input help for applications

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSMENUE013 - Unknown error occurred when calling input help for applications ?

  The SAP error message CACSMENUE013 indicates that an unknown error occurred when calling input help for applications. This error typically arises in the context of using input help (F4 help) in SAP applications, where the system is unable to retrieve the necessary data for the input field.
  Possible Causes:
  
  Configuration Issues: There may be issues with the configuration of the input help or the associated data elements.
  Authorization Problems: The user may not have the necessary authorizations to access the data required for the input help.
  Data Issues: The underlying data source may be corrupted or not properly set up, leading to failures in fetching the input help.
  System Bugs: There could be bugs in the SAP system or specific transactions that lead to this error.
  Network Issues: Temporary network issues or connectivity problems with the database can also cause this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the input help in the relevant transaction or application. Ensure that the data elements and domains are correctly defined.
  User Authorizations: Verify that the user has the necessary authorizations to access the data. This can be done by checking the user's roles and authorizations in the SAP system.
  Data Integrity: Check the underlying data sources for integrity. Ensure that the tables or views used for input help are correctly populated and not corrupted.
  System Logs: Review the system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  Restart the Application: Sometimes, simply restarting the application or logging out and back into the SAP system can resolve temporary glitches.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE11 (Data Dictionary), SE80 (Object Navigator), and SU53 (Authorization Check) to help diagnose the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to input help and data elements for a deeper understanding of how they function and how to troubleshoot related issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.