How To Fix CACSMD851 - Cannot determine staff role

CACSMD851 - Overview

• Message type: E = Error

• Message class: CACSMD - Message Texts for Master Data

• Message number: 851

• Message text: Cannot determine staff role

What causes this issue?

Staff role cannot be found. Possible reasons:
HR or CRM not yet available in the current system.
No business partner roles defined as staff roles (table T77S0, CPERS,
PROLE).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Identify a business partner role as the staff role. To do this use the
Customizing for table T77S0.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSMD851 - Cannot determine staff role ?

  The SAP error message CACSMD851: "Cannot determine staff role" typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Customer Management (CACS) when the system is unable to identify the appropriate staff role for a user or a transaction. This can happen for various reasons, including configuration issues, missing data, or incorrect settings.
  Causes:
  
  Missing Staff Role Configuration: The staff role may not be defined in the system or may not be properly assigned to the user.
  Authorization Issues: The user may not have the necessary authorizations to access the staff role.
  Data Inconsistencies: There may be inconsistencies in the master data related to staff roles or organizational units.
  Incorrect Customization: Custom settings or enhancements may interfere with the standard role determination process.
  Missing or Incorrect Assignment: The staff role may not be assigned to the relevant organizational unit or business partner.
  
  Solutions:
  
  
  Check Staff Role Configuration:
  
  Navigate to the relevant configuration settings in SAP (usually