How To Fix CACSIS120 - Select a root node for hierarchy display

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIS - Commissions: Drilldown Messages

• Message number: 120

• Message text: Select a root node for hierarchy display

What causes this issue?

You canceled selection of the root node for the contract hierarchy. If
you want to display hierarchies, you must select a root node.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIS120 - Select a root node for hierarchy display ?

  The SAP error message CACSIS120 ("Select a root node for hierarchy display") typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Customer Relationship Management (CRM) when you are trying to display a hierarchy but have not selected a root node. This can happen in various scenarios, such as when working with reports, analytics, or any hierarchical data structure.
  Cause:
  The error is caused by the absence of a selected root node in the hierarchy you are trying to display. A root node is essential because it serves as the starting point for the hierarchy, and without it, the system cannot determine which data to display.
  Solution:
  To resolve this error, follow these steps:
  
  
  Select a Root Node:
  
  When prompted by the system, ensure that you select a valid root node from the hierarchy. This is usually done in a selection screen or a dropdown menu where you can choose from available nodes.
  
  
  
  Check Hierarchy Configuration:
  
  If you are unable to find a suitable root node, check the configuration of the hierarchy. Ensure that the hierarchy is set up correctly and that there are nodes available to select.
  
  
  
  Review User Authorizations:
  
  Ensure that you have the necessary authorizations to view the hierarchy. Sometimes, lack of permissions can prevent you from seeing certain nodes.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to the specific module you are working with. This can provide insights into how to properly select nodes and navigate hierarchies.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches that might address this issue. You can search for relevant notes using the error message code.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Training and Documentation: Familiarize yourself with the specific SAP module you are using, as understanding the hierarchy structure and navigation can help prevent this error in the future.
  
  By following these steps, you should be able to resolve the CACSIS120 error and successfully display the desired hierarchy in SAP.