How To Fix CACSIB_COI015 - Commission case '&1' was manually changed; resetting is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB_COI - Commissions: Messages for COI

• Message number: 015

• Message text: Commission case '&1' was manually changed; resetting is not possible

What causes this issue?

Mass resetting only resets the commission cases of an EDT run that were
not subsequently changed.
Cases that were subsequently changed in a dialog or in another EDT run
cannot be reset.
If several EDT runs were executed consecutively, they can only be
completely reset if the runs are reset in reverse order.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB_COI015 - Commission case '&1' was manually changed; resetting is not possible ?

  The SAP error message CACSIB_COI015 indicates that a commission case has been manually changed, and as a result, it cannot be reset. This error typically occurs in the context of SAP Commission Management or Incentive and Commission Management (ICM) modules, where commission cases are processed and managed.
  Cause:
  
  Manual Changes: The commission case identified by '&1' has been manually altered, which may include changes to the commission amounts, statuses, or other relevant data.
  Data Integrity: The system is designed to maintain data integrity, and once a manual change is made, the system prevents further automated processes that could potentially conflict with the manual adjustments.
  Business Rules: There may be specific business rules or configurations in place that restrict the resetting of commission cases once they have been modified manually.
  
  Solution:
  
  Review Manual Changes: Check the changes made to the commission case. Understanding what was altered can help determine the next steps.
  Consult Documentation: Refer to the SAP documentation or configuration guides related to commission management to understand the implications of manual changes.
  Revert Changes: If possible, revert the manual changes made to the commission case to restore it to its original state. This may allow the system to reset the case.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance. They may provide insights or solutions specific to your configuration.
  Custom Development: In some cases, if the business process requires it, custom development may be necessary to handle such scenarios more flexibly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to commission management, such as CACSIB for commission case management.
  Change Logs: Check the change logs or audit trails for the commission case to identify who made the changes and when.
  Configuration Settings: Review the configuration settings in the SAP system related to commission processing to ensure they align with your business requirements.
  User Roles and Authorizations: Ensure that the users involved in commission processing have the appropriate roles and authorizations to make changes and reset cases.
  
  By following these steps, you should be able to address the error message CACSIB_COI015 effectively.