How To Fix CACSIB_CASE003 - Business object &1 locked in RCP worklist &2 with status &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB_CASE - Commission Case: Processing Interfaces and Pending Cases

• Message number: 003

• Message text: Business object &1 locked in RCP worklist &2 with status &3

What causes this issue?

The business object is contained in a RCP worklist that requires manual
processing before proceeding. To continue processing at the point where
it terminated, no postings must be made to commission cases that may
cause inconsistencies in the worklist.

System Response

Processing of the commission case is terminated.

How to fix this error?

Check that the entire worklist has been processed correctly.
If this is not possible, change the status of the worklist to
<ZK>Reversed</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB_CASE003 - Business object &1 locked in RCP worklist &2 with status &3 ?

  The SAP error message CACSIB_CASE003 indicates that a business object (in this case, a case) is locked in the RCP (Revenue Collection and Processing) worklist. This typically occurs when a case is being processed by another user or transaction, preventing you from accessing or modifying it.
  Cause:
  
  Concurrent Access: Another user is currently working on the same case, which locks it for editing.
  System Lock: The system may have a lock due to a previous transaction that did not complete properly.
  Long-running Transactions: If a transaction takes too long to complete, it may hold a lock on the business object longer than expected.
  
  Solution:
  
  Wait and Retry: If another user is working on the case, you may need to wait until they finish and release the lock. You can periodically check the status of the case.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user is holding the lock and the object that is locked. If necessary, you can contact the user to coordinate access.
  Release Locks: If you have the necessary authorizations, you can manually delete the lock entry in SM12. However, this should be done with caution, as it may disrupt the other user's work.
  Review System Logs: Check the system logs for any errors or issues that may have caused the lock to persist.
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and SU53 (to check authorization issues).
  User Training: Ensure that users are trained on proper case handling to minimize the chances of locking issues.
  System Performance: Monitor system performance to identify any long-running transactions that may be causing locks.
  
  By following these steps, you should be able to address the CACSIB_CASE003 error effectively.