How To Fix CACSIB_CASE003 - Business object &1 locked in RCP worklist &2 with status &3

CACSIB_CASE003 - Overview

• Message type: E = Error

• Message class: CACSIB_CASE - Commission Case: Processing Interfaces and Pending Cases

• Message number: 003

• Message text: Business object &1 locked in RCP worklist &2 with status &3

What causes this issue?

The business object is contained in a RCP worklist that requires manual
processing before proceeding. To continue processing at the point where
it terminated, no postings must be made to commission cases that may
cause inconsistencies in the worklist.

System Response

Processing of the commission case is terminated.

How to fix this error?

Check that the entire worklist has been processed correctly.
If this is not possible, change the status of the worklist to
<ZK>Reversed</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB_CASE003 - Business object &1 locked in RCP worklist &2 with status &3 ?

  The SAP error message CACSIB_CASE003 indicates that a business object (in this case, a case) is locked in the RCP (Revenue Collection and Processing) worklist. This typically occurs when a case is being processed by another user or transaction, preventing you from accessing or modifying it.
  
  Cause:
  
  Concurrent Access: Another user is currently working on the same case, which locks it for editing.
  System Lock: The system may have a lock due to a previous transaction that did not complete properly.
  Long-running Transactions: If a transaction takes too long to complete, it may hold a lock on the business object longer than expected.
  
  
  Solution:
  
  Wait and Retry: If another user is working on the case, you may need to wait until they finish and release the lock. You can periodically check the status of the case.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user is holding the lock