How To Fix CACSIB_CASE001 - Requested business object &2 is currently locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB_CASE - Commission Case: Processing Interfaces and Pending Cases

• Message number: 001

• Message text: Requested business object &2 is currently locked by user &1

What causes this issue?

User &V1& is currently processing commission case &V2& that you
requested. Alternatively, this commission case is still being updated
(locked by user &V1&, who triggered the update).

System Response

You cannot process the contract as you require.

How to fix this error?

If your user is locking the contract, then check that you are not
locking the object in another session. Ensure that no one else is using
your user.
If it is another user, inform that person, so that they can stop
processing. If processing is already complete, then the object is still
being updated.

Procedure for System Administrators

If the object is not being updated, check to see if the update process
is active (Tools -> Administration -> Monitor -> Update).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB_CASE001 - Requested business object &2 is currently locked by user &1 ?

  The SAP error message CACSIB_CASE001 indicates that a requested business object (in this case, a case) is currently locked by another user. This typically occurs in scenarios where multiple users are trying to access or modify the same object simultaneously, leading to a lock to ensure data integrity.
  Cause:
  
  Concurrent Access: Another user is currently editing or viewing the same business object, which causes a lock to prevent data inconsistencies.
  Unreleased Locks: Sometimes, locks may not be released properly due to an unexpected termination of a session or transaction.
  Long-running Transactions: If a user is taking a long time to complete their transaction, the lock will persist until they finish.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and then try accessing the business object again.
  Identify the Lock: If you have the necessary authorizations, you can check which user is holding the lock:
  
  Use transaction code SM12 to view and manage locks. You can see the list of locks and identify the user who is holding the lock on the business object.
  
  
  Release the Lock: If the lock is held by a user who is no longer active (e.g., due to a session timeout), you may need to release the lock manually. This should be done with caution, as it can lead to data inconsistencies if the other user is still working on the object.
  Contact the User: If possible, contact the user who is holding the lock to see if they can release it or if they are still working on the object.
  Check for System Issues: If locks are persisting longer than expected, it may indicate a system issue or a need for performance tuning.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks is crucial. Locks are typically managed at the database level to ensure that data integrity is maintained.
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM21 (to check system logs), and ST22 (to check for dumps) for troubleshooting.
  User Training: Ensure that users are trained on how to properly exit transactions to avoid leaving locks behind.
  System Configuration: In some cases, system configuration may need to be reviewed to optimize lock handling and reduce the likelihood of such errors.
  
  If the issue persists or if you are unsure about releasing locks, it is advisable to consult with your SAP Basis team or system administrator for further assistance.