How To Fix CACSIB185 - Business object &1/&2 has been locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 185

• Message text: Business object &1/&2 has been locked

What causes this issue?

The required business object (category &V1& corresponds with &V3&) is
protected from other users by a lock.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB185 - Business object &1/&2 has been locked ?

  The SAP error message CACSIB185 indicates that a specific business object (identified by the parameters &1 and &2) is locked. This typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC) when a business object is being accessed or modified by another user or process, preventing your current operation from proceeding.
  Cause:
  
  Concurrent Access: Another user or process is currently accessing or modifying the same business object.
  Transaction Incomplete: A previous transaction that involved the business object did not complete successfully, leaving it in a locked state.
  System Error: A system error or crash may have left the business object in a locked state.
  Long-running Processes: Long-running background jobs or processes may be holding locks on the business object.
  
  Solution:
  
  Wait and Retry: If the lock is due to another user or process, waiting for a short period and then retrying the operation may resolve the issue.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can search for the specific business object by entering the relevant user or object details. If you find a lock that should not be there, you can delete it (if you have the necessary authorizations).
  Identify the Locking Process: If you find that a specific user or process is holding the lock, you may need to coordinate with that user or investigate the process to understand why it is holding the lock.
  Review Background Jobs: Check for any long-running background jobs that may be holding locks on the business object. You can use transaction code SM37 to monitor background jobs.
  System Restart: In some cases, a system restart may be necessary to clear locks that are not being released properly.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  SE11: To check the data dictionary for the business object.
  
  
  Documentation: Refer to SAP Help Portal or specific SAP Notes related to the error message for more detailed troubleshooting steps.
  User Authorizations: Ensure that you have the necessary authorizations to view and manage locks in the system.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CACSIB185 error message.