How To Fix CACSIB059 - Document header: Invalid entries in document reference

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 059

• Message text: Document header: Invalid entries in document reference

What causes this issue?

The document refers to another commission document. This is not allowed
when you post documents directly.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB059 - Document header: Invalid entries in document reference ?

  The SAP error message CACSIB059, which states "Document header: Invalid entries in document reference," typically occurs in the context of SAP Convergent Charging (SAP CC) or related billing and invoicing processes. This error indicates that there are issues with the document reference entries in the header of a document, which could be due to various reasons.
  Causes:
  
  Invalid Document Reference: The document reference specified in the header may not exist or may be incorrectly formatted.
  Missing Required Fields: Certain mandatory fields in the document header may not be filled out correctly or are missing.
  Data Consistency Issues: There may be inconsistencies in the data being processed, such as mismatched IDs or references that do not align with existing records.
  Configuration Issues: There could be configuration settings in SAP that are not aligned with the expected document references.
  Authorization Issues: The user may not have the necessary permissions to access or modify the document reference.
  
  Solutions:
  
  Check Document Reference: Verify that the document reference specified in the header is correct and exists in the system. Ensure that it is formatted properly.
  Review Required Fields: Ensure that all mandatory fields in the document header are filled out correctly. Check for any missing or incorrectly entered data.
  Data Validation: Perform a data validation check to ensure that all entries are consistent and valid. Look for any discrepancies in IDs or references.
  Configuration Review: Review the configuration settings related to document references in SAP. Ensure that they are set up correctly according to business requirements.
  User Permissions: Check the user’s authorization settings to ensure they have the necessary permissions to access and modify the document reference.
  Consult Documentation: Refer to SAP documentation or support notes related to this error for any specific guidance or updates that may apply.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE37 (Function Modules), or SE80 (Object Navigator).
  Logs and Traces: Review application logs (transaction SLG1) or system traces to gather more information about the error context and any underlying issues.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.