How To Fix CACSELT164 - Entitlement total in transfer doc. does not equal original entitlement

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSELT - ELT: Messages for Entitlement and Liability Transfer

• Message number: 164

• Message text: Entitlement total in transfer doc. does not equal original entitlement

What causes this issue?

There should be no variances in amount or quantity between the transfer
document and the original remuneration line. The total entitlement
amount of &V1& &V2& in the transfer document varies from the
remuneration total &V3& &V4& in the remuneration line to be transferred.

System Response

The document is incorrect and cannot be posted.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSELT164 - Entitlement total in transfer doc. does not equal original entitlement ?

  The SAP error message CACSELT164 indicates that there is a discrepancy between the total entitlement in a transfer document and the original entitlement. This typically occurs in the context of managing entitlements, such as in the case of service contracts, warranties, or other scenarios where entitlements are tracked and transferred.
  Cause:
  
  Data Entry Errors: The most common cause is incorrect data entry when creating or modifying the transfer document or the original entitlement.
  Changes in Entitlement: If the original entitlement was modified after the transfer document was created, it could lead to mismatches.
  Multiple Transfers: If there are multiple transfer documents or transactions affecting the same entitlement, it may lead to inconsistencies.
  System Configuration Issues: Incorrect configuration in the SAP system related to entitlement management can also lead to this error.
  
  Solution:
  
  Verify Data: Check the original entitlement and the transfer document for any discrepancies. Ensure that the total entitlement amounts match.
  Adjust Transfer Document: If the transfer document is incorrect, you may need to adjust it to reflect the correct entitlement amounts.
  Review Changes: If the original entitlement was modified, review the changes and ensure that the transfer document is updated accordingly.
  Consult Logs: Check system logs for any additional error messages or warnings that might provide more context on the issue.
  Recreate Transfer Document: In some cases, it may be easier to delete the problematic transfer document and recreate it with the correct values.
  System Configuration: If the issue persists, consult with your SAP Basis or configuration team to ensure that the system settings related to entitlement management are correct.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACSELT for entitlement management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on entitlement management for best practices and guidelines.
  User Roles: Ensure that users have the appropriate roles and permissions to create and modify entitlements and transfer documents.
  
  If the issue continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.