How To Fix CACS_WFC036 - Workflow event "pending" triggered for commission case &1/&2/&3

CACS_WFC036 - Overview

• Message type: E = Error

• Message class: CACS_WFC - Workflow for Case

• Message number: 036

• Message text: Workflow event "pending" triggered for commission case &1/&2/&3

What causes this issue?

A workflow event was triggered for commission case &v1&/&v2&/&v3& as a
result of message group &v4&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_WFC036 - Workflow event "pending" triggered for commission case &1/&2/&3 ?

  The SAP error message CACS_WFC036 indicates that a workflow event has been triggered for a commission case, but it is currently in a "pending" state. This message is typically related to the SAP Commission Management module, which is part of the SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC).
  
  Cause:
  The "pending" status usually means that the workflow event has been initiated, but it is waiting for some action or condition to be fulfilled before it can proceed. Common causes for this error include:
  
  Missing Data: Required data for processing the commission case may be incomplete or missing.
  Workflow 
  Configuration Issues: The workflow may not be properly configured, leading to a situation where it cannot proceed.
  Approval Processes: The commission case may require approval from a user or a group, and it is currently waiting for that approval.
  System Errors: There may be underlying system issues or errors that are preventing the workflow