How To Fix CACS_WFC036 - Workflow event "pending" triggered for commission case &1/&2/&3

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_WFC - Workflow for Case

• Message number: 036

• Message text: Workflow event "pending" triggered for commission case &1/&2/&3

What causes this issue?

A workflow event was triggered for commission case &v1&/&v2&/&v3& as a
result of message group &v4&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_WFC036 - Workflow event "pending" triggered for commission case &1/&2/&3 ?

  The SAP error message CACS_WFC036 indicates that a workflow event has been triggered for a commission case, but it is currently in a "pending" state. This message is typically related to the SAP Commission Management module, which is part of the SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC).
  Cause:
  The "pending" status usually means that the workflow event has been initiated, but it is waiting for some action or condition to be fulfilled before it can proceed. Common causes for this error include:
  
  Missing Data: Required data for processing the commission case may be incomplete or missing.
  Workflow Configuration Issues: The workflow may not be properly configured, leading to a situation where it cannot proceed.
  Approval Processes: The commission case may require approval from a user or a group, and it is currently waiting for that approval.
  System Errors: There may be underlying system issues or errors that are preventing the workflow from progressing.
  
  Solution:
  To resolve the CACS_WFC036 error, you can take the following steps:
  
  
  Check Workflow Logs: Review the workflow logs to identify any specific issues or errors that are causing the workflow to be in a pending state. This can provide insights into what is missing or what needs to be addressed.
  
  
  Verify Data Completeness: Ensure that all required data for the commission case is complete and accurate. Check for any missing fields or incorrect entries.
  
  
  Review Workflow Configuration: Check the configuration of the workflow to ensure that it is set up correctly. This includes verifying the steps, conditions, and any associated actions.
  
  
  Check Approval Status: If the workflow requires approval, check the status of the approval process. Ensure that the appropriate users are notified and that they take the necessary actions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the workflow in question. This may provide additional troubleshooting steps or configuration tips.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration and logs.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) to monitor and manage workflow items.
  Workflow Customization: Familiarize yourself with the customization options available for workflows in SAP, as this can help in troubleshooting and resolving issues.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to the CACS_WFC036 error.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CACS_WFC036 error message in SAP.