How To Fix CACS_WFC028 - Threshold values for message groups are being ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_WFC - Workflow for Case

• Message number: 028

• Message text: Threshold values for message groups are being ignored

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_WFC028 - Threshold values for message groups are being ignored ?

  The SAP error message CACS_WFC028 indicates that the threshold values for message groups are being ignored. This typically occurs in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI), where message groups are used to manage and control the flow of messages based on certain thresholds.
  Cause:
  The error can be caused by several factors, including:
  
  
  Configuration Issues: The threshold values for the message groups may not be properly configured in the system. This could be due to incorrect settings or missing parameters.
  
  
  System Settings: The system may be set up in a way that overrides the threshold values, such as global settings that take precedence over individual message group settings.
  
  
  Version Compatibility: There may be compatibility issues with the version of SAP you are using, where certain features or configurations are not supported.
  
  
  Message Group Status: The status of the message group may not allow for threshold values to be applied, such as if the group is inactive or in a state that does not permit threshold enforcement.
  
  
  Solution:
  To resolve the CACS_WFC028 error, you can take the following steps:
  
  
  Check Configuration: Review the configuration settings for the message groups in the SAP system. Ensure that the threshold values are correctly defined and that all necessary parameters are set.
  
  
  Review System Settings: Look into the global settings that may affect message group thresholds. Ensure that there are no overriding settings that would cause the thresholds to be ignored.
  
  
  Activate Message Groups: If the message group is inactive, activate it and ensure that it is in a state that allows for threshold values to be applied.
  
  
  Consult Documentation: Refer to the SAP documentation for your specific version to ensure that you are following the correct procedures for configuring message groups and thresholds.
  
  
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues related to message group thresholds.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to CACS_WFC028 for any known issues or additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the SAP Help Portal for detailed information on configuring message groups and thresholds in your specific SAP module.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.